Director - Client Management

Join Team Amex and let's lead the way together.

Global Merchant and Network Services (GMNS) is the Merchant network of American Express that acquires and maintains relationships with Merchants who welcome American Express branded cards & B2B payment solutions. Our objective is to be an indispensable payments partner to our customers while simultaneously delivering differentiated products and services that meet customer needs. Our goal is to drive revenue growth and premium economics for both Merchants and American Express.

The B2B- Product, Partnerships, & Client Management (BPPC) organization within Merchant Services - U.S. is responsible for scaling supplier revenue, increasing acceptance, and driving differentiated value through partnerships and new AR automation strategies. The team is responsible for being experts in their industry vertical and leading strategies to drive acceptance while also bring the voice of the customer to our product organization to help build new products and services with their needs in mind.

This Director will lead a team of 4 senior Client Managers covering a portfolio in the Courier, Freight, and Wholesale Auto vertical (approximately 72 Suppliers). These accounts include some of the most strategic B2B partners across American Express.

The Director will have general management responsibility and ownership of the strategy and execution of initiatives pertaining to developing and driving the verticals growth strategy. The successful candidate must have strong critical thinking and strategic thought leadership skills, effective customer and stakeholder relationship management, a proven record of consultative B2B selling ability, superb negotiating skills, be innovative, and have the ability to lead through complexity and change. The successful candidate will partner with internal teams in marketing, risk, commercial and consumer card issuers, and operations to define solutions that support their unique needs. This person must be an exceptional leader, a motivated self-starter, comfortable identifying and driving new business opportunities and be able to lead the execution of those strategies to drive revenue growth. Revenue growth is our highest priority. The Director will focus on leading a highly engaged team to establish, maintain, and grow long-lasting Merchant relationships to further grow American Express share of wallet and drive strong Supplier satisfaction. They will also have exceptional collaboration skills to influence and drive alignment across multiple internal stakeholders. The sales cycle for this team can be lengthy, so the candidate must also have strong project management skills and be able to lead with a sense of urgency and drive accountability with the team. American Express is a bank holding company, the candidate must also have a operate with a high level of integrity and do business with a compliant first mindset.

Key responsibilities include:

• Setting overall portfolio and industry strategy for the segment, driving profitable volume and revenue growth, leveraging in-depth knowledge of Merchant business and industry.
• Leading as a dynamic and empathetic people leader, with a clear will to win as a team player and the ability to coach and develop talent.
• Developing innovative B2B growth strategies through in-depth knowledge of the FinTech & B2B Automation space - and applicability to the Courier, Freight, and Wholesale Auto industry.
• Negotiating profitable deal constructs and card acceptance agreements to expand relationships
• Safeguarding the Merchant relationship, driving strong Net Promoter Scores through strong portfolio management and impactful Merchant engagement strategies.
• Leading highly analytical Merchant conversations to demonstrate the value Merchants receive from accepting American Express (in various channels) that drive that deliver value in every experience across all American Express interactions.
• Cultivating and leveraging relationships across American Express, with Issuers, B2B Development, Pricing, Marketing, Legal, and other stakeholders to identify and implement solutions to grow net new volume and expand share within the accounts.

Experience required:

• Experienced leader in relationship manager with proven ability to develop strong client relationships, sell-in of innovative B2B programs and initiatives, and demonstrate tenacity to uncover new opportunities to grow
• Have a track record of leading high performing B2B sales or client management teams
• Demonstrated passion and expertise of payments with a preferred background in A/R and B2B Automation space
• Outstanding analytical and creative problem-solving skills; proven financial acumen
• Strong executive presence with ability to lead and influence senior and C-level discussions
• Strong history of people leadership, with proven ability to develop talent and work collaboratively across a wide variety of external and internal partners
• Strong project management skills, with excellent ability to prioritize effectively to drive results
• Outstanding communication skills, both oral and written
• Energetic and enthusiastic team player and supporter, with strong will to win
• Prior knowledge and experience in selling B2B in Financial Services, Consulting, or Technology Sales is strongly preferred
• Bachelor's degree required, MBA a plus
• Virtual role required to be in the eastern corridor, New York or Atlanta preferred, but open to other locations on the East coast.
• Role requires ~30% travel (outside of COVID)

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.