You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.
The Enterprise Salesforce team is part of the International Card & Risk Services Technology organization. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency.
We work closely with our sales and account development organization - selling to new clients and helping grow our business with existing and new clients. Recent times bring new challenges, and we need to transform to support today's business environment. Salesforce.com is one of the key platforms that will drive enhanced productivity throughout our sales and marketing organizations. We are building and delivering a single, global salesforce.com platform -- a command-center for everything our field teams need to do, see and act-on. Innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal, and fulfilling experience for all our customers.
The Manager Assistant (Chief of Staff) role will support the Enterprise Salesforce Technology VP and handle a broad range of technology and management assignments, collaborating with a variety of internal partners.
Key responsibilities include:
- The successful candidate is a highly organized and strategic thinker who can handle multiple diverse projects simultaneously, while continuing to support the day-to-day running of the VP's office and team.
- Act as a central point of contact for issues and addressing information requests.
- Lead and manage the planning and operational processes to support the team, e.g., leadership team meetings and events.
- Creation of comprehensive communications/presentations for reviews with senior management and leadership team
- Liaise closely with Colleague Strategic Partner (CSP) and lead the execution of a wide range of Performance and Talent initiatives e.g., Talent Assessment, PMP, Learning and Development.
- Coordinate and facilitate regular global colleague Town Hall meetings.
- Coordinate and ensure the seamless delivery of AET and AXP information requests.
- Develop leader communications (presentations, announcements, quarterly colleague updates, etc.) to ensure organizational focus and effective change management.
- Seek out and implement best practices and industry trends which can be leveraged to increase organizational efficiency and quality.
- Manage headcount, Executive cost center and assist in support of department financials.
- Actively seek formal and informal feedback from colleagues to ensure maximum engagement and improve leadership effectiveness.
- Create excellent working relationships across the group as well as business partner groups to maximize information sharing, problem solving and idea generation for key business issues.
- Manage ad hoc special projects.
Qualifications:
- Bachelor's Degree in Business Management Communications, or related discipline
- Excellent interpersonal, judgment, communication and follow through skills.
- Technical aptitude and specific knowledge of Marketing Platforms and Salesforce.com an advantage
- Proven ability to take complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences.
- Exceptional organizational skills, financial acumen, analytical skills, and experience with AET processes/tools
- A proven track record for influencing without authority across all levels of an organization.
- Ability to build and leverage strong relationships with the Technologies Enterprise Platforms leadership team, Business Partners, HR, Finance, and other Manager and Director Assistants across the organization.
- Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and drive results.
- Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities.
- Proven large scale program management, strategic thinking, decision making and problem-solving skills.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.