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Amazon

Hardware Support Engineer, Emerging Technology Services

United States

DESCRIPTION

Job summary
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

The scope of Amazon Robotics (AR) is expanding to include support of exciting new robotics technology being developed by teams across Amazon. A group of experienced and entrepreneurial minded Engineers and Support Managers is being assembled to create the new Emerging Technology Services (ETS) Team that will partner with product development teams, operations leaders, and maintenance teams to support advanced robotics technology across Amazon's fulfillment network.

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In this role on the ETS team, you will work directly with product development and on-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems. You are responsible for being the link between on-site technicians and engineers working within the Amazon Robotics, Advanced Technology, and Canvas organizations. You will launch new systems, develop and implement preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network.

You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the ETS team to effectively scale. You will work closely with a technical support team and regional support managers to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.

Key job responsibilities
• Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems
• Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of advanced robotics systems
• Identify, analyze and resolve mechanical and system issues across the ETS product suite
• Design and implement electro-mechanical tools and fixtures to support deployed and new products
• Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems
• Develop and implement diagnostic tools to minimize troubleshooting and machine downtime
• Create an escalation process for hardware and systems issues impacting the ETS product suite
• Develop and implement preventative maintenance procedures and training content for advanced robotics systems
• Lead on-site training sessions for on-site RME teams supporting Amazon operations
• Develop and implement systems and processes for spare parts management
• Conduct safety, ergonomic, and risk assessments on ETS products and tools and preventative maintenance procedures
• Produce daily and weekly reports on the safety, reliability, and performance of the products in the ETS product suite
• Provide requirements and "voice of the customer" feedback to development and support teams
• Provide on call after-hours support for ETS product escalations
• 50% to 75% travel expected

BASIC QUALIFICATIONS

• BS in Engineering (Mechanical, Electrical, Industrial, or related field)
• 4+ years of experience designing and supporting robotics systems
• Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
• Experience leading disciplined technical problem-solving
• Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies
• Excellent communication skills with the ability to articulate complex technical issues
• Ability to manage multiple high-priority tasks simultaneously

PREFERRED QUALIFICATIONS

• Excellent communication skills with the ability to articulate complex technical issues
• Ability to manage multiple high-priority tasks simultaneously
• MS in Engineering (Mechanical, Electrical, Industrial, or related field)
• Knowledge and or working experience in dealing with big data
• Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability
• Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms
• Experience managing new hardware implementation projects

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job ID: Amazon-1881692
Employment Type: Other