DESCRIPTION
The address for this role, is: Gillem Logistics Center Building, 800 Anvil Block Road Forest Park, Georgia 30297
The schedule for this role, subject to change based on business need, will be: 8:00AM-11:00PM
This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need.
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
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As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.
As a Delivery Station Liaison, you will be responsible for:
- Communicating with customers directly by phone and by email
- Empathizing with and prioritizing customer needs
- Upholding company values in working with every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing a grammatically correct, concise, and accurate written response to customers
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible, full time schedule (40+ hours per week)
- Working from inside an Amazon Logistics (AMZL) delivery station
- Performing the following tasks:
• Carry, lift, push and pull up to 49 pounds
• Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
• Work in an environment where the noise level varies (personal protective equipment provided)
• Work in an environment where the temperature may vary
BASIC QUALIFICATIONS
Basic Qualifications
- High School or equivalent diploma
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, window navigation and instant messenger tools
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience working on a merchandising/brand ambassador team
- Demonstrates integrity and has track-record of earning trust