At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Workforce Management Consultant I is responsible for managing, tracking, monitoring, and adjusting of staffing and scheduling activities in order to ensure optimal utilization of resources and to support business objectives within the Allstate Contact Centers. In addition, the Workforce Management Consultant is responsible for ensuring effective and efficient resolution of staffing and scheduling issues.
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Job Responsibilities :
Makes the business insights derived from data analytics accessible to those without technical skills
Provides technical expertise
Compiles, cleans, organizes and analyzes moderately complex data to understand business results
Monitors and evaluates business initiatives against key performance indicators and communicates results and recommendations to management
Communicates and presents project information to team and provides presentations/updates to management
Establishes, modifies, documents and communicates standards and staffing models through data retrieval, data manipulation, data quality, data reporting and data analytics
Required standard work hours until midnight IST
Education and Experience
Graduate preferred
Knowledge/Skills/Abilities/Experience
Advanced analytical and problem-solving skills
Strong communication and presentation skills, both written and verbal
Experience working with Big Data
Experience with Excel, Tableau, Power BI and related tools
General insurance knowledge
Supervisory Responsibilities
This job does not have supervisory duties.
Education & Experience (in lieu)
* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills
Call Center Operations, Call Center Staffing, Problem Solving, Scheduling, Workforce Management (WFM)
Shift Time
Recruiter Info
Dipti Murudkar
dsudh@allstate.com
About Allstate
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.