Property Customer Service Representative - Integon

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.

At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.

• Full paid during training

• Nine days of Paid Time Off (PTO) in addition to regular vacations

• Fully reported wages to IMSS and Infonavit

• Weekly food vouchers of $316.79 MXN

• Weekly Payment

• Life and burial insurance

• Parking On-site

• Wellness Center On-site

• Exclusive coffee shop on-site

• Special discounts at establishments

• Employee Referral Program

• Monthly activities and celebrations

• Inputs and tracks into the appropriate databases.

• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer's part and updates as warranted

• Working knowledge of insurance policies and related processes and procedures.

• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

• Resolve routine, complex, and unique questions/issues.

• High School Diploma/ GED (Preferred)

• Customer service experience (Preferred)

• Insurance industry knowledge (Preferred)

• Fully Bilingual (English/Spanish)

• Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.

• Able to multitask and manage multiple systems daily.

• Previous experience in insurance customer service.