Loss Drafts Associate - Integon

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.

At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.

Our Benefits

Full paid during training

Nine days of Paid Time Off (PTO) in addition to regular vacations

Fully reported wages to IMSS and Infonavit

Weekly food vouchers of $316 MXN

Weekly Payment

Life and burial insurance

Parking On-site

Wellness Center On-site

Exclusive coffee shop on-site

Special discounts at establishments

Employee Referral Program

Monthly activities and celebrations

About the role

The Loss Drafts Associate is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers, contractors & Insurance companies by providing detailed information on how to progress a claim file, de-escalate calls and process complaints, and handle disbursement of claim funds

Key Responsibilities:

• Responds to written and verbal customer requests, inquiries in a timely and professional manner

• Validates documents pertaining to claim

• Orders and reviews inspection results

• Requests claim funds when applicable

• Follows standard procedural guidelines for performing tasks

• Assists with cross training inbound representatives on borrower follow up queue

• Updates records and note system

• Verifies claim check deposits

• Processes draws/draw approvals and payee header requests for claims

Education and Experience

• High School Diploma/ GED (Preferred)

• Call Center experience (Preferred)

• Insurance industry knowledge (Preferred)

Minimum Skills and Competencies:

The following skills and abilities are required. Adjustments can be made for individuals with disabilities.

• Fully Bilingual (English/Spanish)

• Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.

• Able to multitask and manage multiple systems daily.

Desired Skills:

• Previous experience in insurance customer service.

For this position, we offer up to $ 24,000 MXN. monthly before taxes.

Work-From-Home may apply depending on performance.

Start date: October 10th

Last day to apply: September 26th

Apply today and be part of our team!

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Client-provided location(s): Tijuana, Mexico

Job ID: allstate-148971988

Employment Type: OTHER

Posted: 2025-09-09T18:53:55