Customer Service Associate II

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
The Customer Care Associate II is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance in the Lender Services business unit. Support borrowers, agents, & carriers by providing detailed information on their insurance requirements & needs, provide next step instructions, de-escalate calls, process complaints and handle insurance disbursements.

Key Responsibilities
Delivers timely, accurate customer service ensuring the highest level of satisfaction

Handles inbound telephone calls from borrowers, agents, carriers on their property insurance in order to resolve customer inquiries

Updates records and note system as required

Meets and maintains availability standards, schedule adherence and attendance guidelines

Meets and maintains Quality and Customer Satisfaction guidelines & expectations.

Assists answering questions & collaborates in the Team Chats

Cross trains to assist with borrower follow ups, an other client queues