Claims Advisor, Auto

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

• Complete Group Benefits Program customizable to your needs
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Working within the community and giving back!

• Review insurance policy and coverages
• Investigate automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability
• Settle claims in accordance with organization's policies and practices.
• Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement

• Minimum high school education or equivalent
• 1 - 3 years handling automobile claims is considered an asset
• 1 - 3 years of customer service experience
• Knowledge in understanding and interpreting policies
• Commitment to providing outstanding customer service
• Proficient keyboard skills and computer literacy