Auto Field Manager - National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description
This role is responsible for designing, developing, and implementing projects and initiatives within a subset of a field discipline that aligns with claims strategic direction and supports strategic goals. The TCL manages a subset of the operations of a team within a market claim office (MCO), typically with an excess of 125 employees, including leading, training, inspiring, engaging and motivating leaders and employees in one or more business segments with a focus on collaboration, innovation, and customer centricity.

We are seeking an experienced Auto Field Manager with a strong background in leading teams and expertise in auto physical damage assessments. The ideal candidate will reside within 40 minutes south of Washington, D.C.

This position supports eight Field Claim Representatives (FCRs) and requires regular field presence. The ideal candidate will bring: Insurance industry experience, particularly in auto claims. Technical expertise in auto repairs and damage evaluations. Proficiency with CCC estimating systems. Strong analytical skills, with working knowledge of Excel, Tableau, and Power BI. Excellent time management and organizational abilities. A passion for mentoring and developing others.

Key Responsibilities

Ensures understanding of business objectives, results, processes, etc. with their direct reports

Fosters a collaborative environment that inspires and motivates many employees

Develops and directs business unit action plans

Manages and resolves escalated customer communications, concerns, conflicts or issues

Accountable for human resources duties, including resource management, hiring, performance management, talent development and compensation planning

Responsible for complex claim decisions, identification of hiring, training, and succession planning opportunities, and the development and implementation of short- and long-term strategies and process improvements to achieve corporate financial outcomes

Analyzes results and contributes to the development of strategies and action plans to support the achievement of operational goals related to customer service, loss cost management, and expense controls

Experience

7 or more years of experience (Preferred)

Supervisory Responsibilities

This job has supervisory duties.

Education & Experience (in lieu)