AHB Group Account Management Senior Consultant II

Key Responsibilities

Meet and exceed individual and team performance goals to improve overall lapse rate and client satisfaction.
Foster a sense of urgency and commitment to achieving goals, resulting in the ability to meet and exceed customer expectations
Utilize strong communication skills, problem-solving techniques, probing questions and applies strong product knowledge to address client questions and concerns
Partner with local sales offices to determine agency needs, identify key contacts within the agency, and develop strong relationships
Manage time effectively to balance the need to retain business while also servicing clients
Proactively partner with agents to determine renewal strategy for each group
Evaluate group performance and key cost drivers, understand the competition, and act as a consultative resource by providing available plan alternatives to help the agent make an informed decision
Close sales by building rapport with agents and employers, make recommendations and overcome objections
Work with management to develop an activity plan for assigned accounts
Follow and execute reissue process and rules
Identify and facilitate upsell opportunities, including promoting available ancillary products
Provide resolution for escalated issues by utilizing available tools and involving appropriate departments
Demonstrate strong understanding of all workflows and business processes to execute overall service strategy
Identify areas of process improvement and work with management and internal organization to improve processes
Collaborate with TPA partners
Stay up to date on all compliance and regulation

Education and Experience

High school diploma or general education degree (GED)
Health and Life license (or the ability to acquire within one month of start)
Must possess effective verbal and written communication skills
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Supervisory Responsibilities

Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
Previous industry experience
2+ years of account management experience
Proactive selling skills with ability to build strong relationships with customers
Understanding of underwriting risk factors that influence health insurance profitability
Demonstrates group health insurance subject matter expertise
Advanced customer service skills-ability to handle a wide variety of callers in a professional manner and strong interpersonal skills
Ability to process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience
High degree of initiative, mature judgment, and self-motivation

Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
Team oriented ability to provide guidance on process, procedures, and product
* Demonstrated experience in analyzing financial impact of decisions

Skills
Account Management, Identifying Problems, Market Trends, Relationship Building, Strategic Alliances

Compensation
Compensation offered for this role is $53,200.00 - 73,150.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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