Domain expertise:
• Contribute to the annual account planning process
• The individual has a solid background in either Workday and HR or Payroll technology and Services, HR Business Consulting and HR Cloud Solutions&Services
• Collaborates with Solutions Architects and other Subject Matter Experts to share market insights. This network is utilized to ensure we are bringing the latest insights to the sales process and product solutions.
• Owns the responsibility to identify new opportunities and for owning these opportunities to closure.
Commercial processes
• Retains clients, maintains sustainable relationships, and understands all of our competitors
• Ability to generate client demand for Alight product solutions and expansion of Alight services by demonstrating thorough understanding of client needs
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• Creates and executes account mapping and account renewal, retention, and strategic plan
• Leverages strategic customer relationships to help delivering revenues realization and expansion
• Lead high-level discussions at the corporate level of the Clients
• Develops expansion scope of solution set and brings in other resources such as Solutions Architects to help expand client understanding, conduct demos, and assist with scope management
• Collaborates with internal resources (Finance, etc.) to agree on Clients pricing strategy, analytics, business review prep & presentation
• Demonstrates strong upselling skills to secure product adoption and secure incremental budgets that align with client objectives and drive client growth
• Help ensuring client satisfaction through product adoption and renewal
• Provide timely and upselling forecasts and reports to inform management's strategic decision-making
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Client Relationship Management:
• Sufficient experience and presence to be able to build relationships and credibly interact with the CHRO, CFO CIO and other C level Client's executives
• Serve as a strategic partner/trusted advisor, understanding client needs and digital marketing dynamics to identify how client business goals can best be met and exceeded, and showcasing creative-thinking to establish long-term client trust
• Develop full understanding of Alight's product suite, features, contractual items, and differentiating traits to manage the current scope of the services vs what has been contracted; display comfort in speaking to Alight's offerings and confidence in accurately identifying product and feature sets that will meet and surpass client needs and performance goals
• Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn, while achieving client business goals and objectives
• Develop collaborative relationships with internal commercial and operational teams, display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals
Requirements
Knowledge and Experience
• 8-10+ years professional sales experience
• Excels in the areas of client management, forecasting accuracy
• The individual has a solid background in Workday and HR. Additionally Payroll technology and Services, HR Business Consulting and HR Cloud Solutions & Services will be valuable.
• Highly analytical approach to defining client outcomes and articulating value
• Ability to inspire the team and excite the organization to rally behind the strategy
• Maintains strong content knowledge across entire Alight portfolio
• Proven ability of working under pressure with resilience and tenacity
• Proven ability to be a proactive leader
• Proven ability to create energy and focus in highly matrixed team
• Travel Expectation 10 - 25% of the time (sometimes on short notice) to support meetings with clients
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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