VP Renewal Account Executive

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.

Renewal Account Executive, Vice President

Work from Home

The Renewal Account Executive (RAE) leads the renewal process with overall responsibility for retention of existing revenue and services. The RAE works closely with the Strategic Account Executive (SAE), Client Executives (CE), Delivery Solutions leads and our large, strategic external clients through the renewal process of maintenance, expanded services, price adjustments and extending the tenure and lifetime value of our customers. The RAE will collaborate and partner with SAEs/CEs/Solution Leads advancement of the customer journey through the client lifecycle and the renewals process. RAEs will foster strong rapport building and consultative partnership with strategic and large clients including client contacts, procurement, and/or third-party consultants. The RAE will be responsible for identifying possible roadblocks to solutions longevity within accounts. The Vice President will need to manage a portfolio of large renewal accounts and provide strategic oversight, ensuring successful negotiations, long-term client satisfaction, and revenue growth. They will work closely with key stakeholders to drive renewal strategies, mitigate risks, and reinforce the value of our solutions. Additionally, the Vice President will play a critical role in shaping renewal best practices, optimizing processes, and aligning renewal efforts with broader company objectives.

Sales Process

• Drives revenue and achieves revenue goals through maintaining revenue with Alight's existing customer base.
• Collaborates and partners with Strategic Account Executives, Client Executives and Delivery Solution Leads to execute and oversee solutions renewal process for existing clients.
• Collaborates to identify factors impacting ability to retain revenue and develops the financial and solution strategy required to retain the revenue.
• Ensures the onboarding and adoption of products, as applicable, and the long-term success of each customer.
• Monitors client satisfaction with solutions and proactively looks for ways to increase solutions scope and scale.
• Actively identify opportunities to increase customer revenue through upsell activities and price increases, as applicable
• Collaborates with pricing, Financials, and is responsible for the negotiations and contracting to drive contract renewal and close renewals deals.
• Collaborates with solution architects, sales support, SAE, CE and Delivery Team to produce proposals and content for finalist meetings / site visits as well as identify and prepare key participants in these meetings.
• Ensures all renewal contracts are signed and go-forward processes are agreed upon with the customer.
• Manage renewal sales pipeline and report renewal activities and KPI's in regular sales meetings.

Client Relationship Management

• Execute on Renew Every Day initiatives such as focused follow-ups, mid-year contract engagement and risk mitigation.
• Build relationships with our existing customer base to monitor solution satisfaction and to develop understanding of a client's account "snapshot" or current situation.
• Build relationships with client procurement and/or third-party consultants to effectively manage successful result.
• Actively participates in client meetings with Strategic Account Executives, Client Executives and Delivery to help drive renewal and upsell interests.
• Overcomes client objections to renewal process and actively educates clients about Alight product offerings, promotions, and solutions capabilities.

Requirements

• 15+ years account management experience within outsourcing, or sales support, working with medium and large enterprise business clients
• Excellent verbal and written English communication skills
• Sound business and financial acumen
• Phone contact management experience, knowledge of online marketing and CRM systems
• Sales training that has included negotiation, upselling, and objection handling preferred
• Travel Expectation 5 - 10% of the time (sometimes on short notice) to support meetings with clients

Formal education and certification

• Bachelor's degree preferred

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Under Department of Labor Regulations (29 CFR Part 471) federal contractors and subcontractors are required to inform employees of their rights under the National Labor Relations Act: https://bit.ly/DOLgov

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
166,500 USD
Maximum :
264,300 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.