Service Transition Lead

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Local Service Transition Consultant (LSTC) (3S)

The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main representative supporting the successful transition of the project from implementation to operations.

Responsibilities

• Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape
• Help client understand the implementation methodology: what are we implementing, when and how (PIM/PIX, phases and deliverables).
• Onboard BAU operational team in the project
• Prepare Payroll Calendar and Trusted Source List
• Provide needed accesses to client and Operations team members
• Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc).
• Coordinate and lead client and BAU Operations trainings to ensure readiness for go live
• Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
• Direct and plan the work, objectives, and resource models for transition to Operations activities
• Identify and communicate project risks.
• Identify and communicate risks
• Monitor delivery of the transition within agreed scope, quality, time and budget
• Prepare hypercare period
• Main goal: successful transition from Project to BAU services for client and Operations teams.

Experience and Skills

• Bachelor's Degree
• At least 7 years' working experience in HR and Payroll services delivery/operations or project management
• Payroll experience will be an advantage
• Experience in coordination between different stakeholders within an organization.
• Strong communication skills, with previous customer-facing / liaison experience.
• Good English, skills written and verbal (additional language is a plus: Chinese or Japanese)
• Highly organized with the ability to oversee large and multiple projects.
• Good PC Literacy - Word, Excel, Project and PowerPoint.
• The role will involve local country and international travel and time away from home.
• Experience in working closely with operational teams
• Ability to manage process/service workshops with multiple customer contacts
• Service testing experience - System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs
• Handling of knowledge transfer and service transitions

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, statutory retirement , vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Philippines) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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