Our story
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .
SAP HCM CLUSTER LEAD
Key Responsibilities:
- Provide application support consultancy through advice, guidance, and appropriate technical activities.
- Together with the Director, managing and evolving a team of approximately 5-20 functional and technical, specialists who provide:
- Implementation, configuration, testing, support & maintenance services for NGA developed HR and Payroll solutions (euHReka, SAP, HRPro) encompassing a set of skills demanded by the market
- Onsite, in-country, and remote implementation, configuration, testing, deployment, support & maintenance services for SAP HCM/Payroll solutions
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The primary function of the role will be:
- Manage reported incidents and perform functional analysis and guidance / coaching on the technical way to implement it.
- Generate easy-to-maintain error free implementations and customizing respecting NGA best practices.
- Operate required system tests using either provided or self-generated test data, to ensure the applications/developments meet the agreed specifications.
- Provide documentation (both technical and functional) on issues handled.
- Manage personal daily priorities and assigned tickets, and ensure that his deadlines are met
- Maintain internal and external contact and communication channels at appropriate level. Communicate status, resolution, and root cause of assigned issues.
- Manage configuration, support & maintenance activities for SAP HCM/RHPro/Payroll solutions for NGA clients
- Coordinate, support, and evaluate Team activities
- Support team collaboration and information sharing
- Work with the Account Management and Operations & Technology Managers to achieve client satisfaction for the services ensuring proper capacity, resources and skills are available as part of the business demands, keeping the right level of balance of quality, cost and csat
- Support Business Development efforts for new clients
Qualifications
- Bachelor's degree or equivalent in HR or Technology
- At least 5 years experience in a similar positions.
- English Advanced (desirable)
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the United States
Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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