Payroll Lead

As the Payroll Lead for Romania, you will be required to be a subject matter expert (SME) in all areas of payroll processing.

You will be required to analyze and respond to complex issues that require comprehensive knowledge of payroll activities.

As the SME, you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their roles.

The Payroll Lead is expected to partner with the technical team and maintain the country solutions (standard legal reports, changes applicable at the country level).

Key responsibilities:

• Ability to support and process payroll from end to end according to the defined standards and client requirements.
• Ensure that the payroll calendar is followed, and any deviation is dealt with via the appropriate change control process.
• Ability to learn and utilize the hrX suite of tools (hrX Assist, hrX Exchange) as it relates to payroll processing. HrX Assist is the ticketing system where Operations & and client maintain communication. HrX Exchange is the system between the client's HRIS (SuccessFactors/Workday) and SAP (Alight payroll system).
• Undertake, support, and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented.
• Proactively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified.
• Understand client-specific payroll reports (other than legal) including legal year-end reporting needs as required by the customer scope of service.
• Maintains current knowledge of legislation requirements, changes, and payroll procedures.
• Own the quality of service (customer experience, timeliness, accuracy).
• Ensure compliance to Alight standards across services being delivered.
• Ensure lessons are learned from each payroll implementation project to ensure continuous improvement to standard methodology.
• Develop innovative approaches as part of continuous improvement efforts to increase the effectiveness and efficiency of operations team.
• Attend client meetings as required to resolve escalations and strengthen relationships.
• Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager/Senior Operations Manager with client engagement activities.
• Update the Defined Work Instructions (DWIs) and other payroll process documentation.
• Ability to recognize and deal appropriately with sensitive and confidential information.
• Ensure compliant use of all systems.
• Recommend or participate in innovation activities to drive continuous improvement.
• Support project implementations and go-lives.