New Relic Senior Systems Engineer

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

• Implement and support New Relic products, including APM, Browser, Synthetics, Infrastructure, Cloud Integrations, Network Performance monitoring, and integrations with ServiceNow and xMatters .

• Provide technical support for New Relic to internal teams and customers, resolving issues related to installation, configuration, and data exploration.

• Lead sessions to gather, define, and document business and technical requirements in an agile environment.

• Build strong, collaborative relationships and consensus among stakeholders across business and IT teams.

• Deploy and configure New Relic agents on various systems to collect data from applications and infrastructure.

• Create and maintain dashboards and reports to visualize performance data and track key metrics.

• Set up and manage alerts to notify the team of performance issues or anomalies.

• Investigate and resolve performance problems using data collected by New Relic.

• Manage New Relic product agent upgrades across AWS and Azure datacenters.

• Create and maintain technical requirements, design, and runbook documentation for New Relic products.

• Identify tasks proactively to mitigate operational risks.

• Advise and research New Relic product features.

• Resolve incidents and implement changes related to New Relic.

• Maintain Terraform scripts for deploying New Relic products.

• Participate in an on-call rotation supporting a 24/7 environment.

• Escalate and manage support cases to resolve technical or functional issues with the New Relic vendor.

• 7 + years supporting technology applications and products.

• 2-3+ years supporting and implementing New Relic products .

• Proven experience supporting and implementing New Relic products, with at least 2-3 years of experience.

• Strong teamwork skills and the ability to be a good team player.

• Excellent organizational skills and work ethics.

• Exceptional communication skills and the ability to collaborate with teams in various locations.

• Proficiency in English (verbal and written).

• Strong follow-up skills, self-directed, and proactive.

• Experience supporting applications in a Linux server environment.

• Experience with Amazon Web Services (AWS) and knowledge of its services.

• Knowledge of scripting languages, including PowerShell or Bash.

• Familiarity with JSON and REST APIs.
• Alight requires all virtual interviews to be conducted on video.
  
  Flexible Working
  
  So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
  
  Benefits
  
  We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
  
  By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
  
  Our commitment to Inclusion
  
  We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
  
  At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
  
  As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
  
  Equal Opportunity Policy Statement
  
  Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
  
  Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
  
  Authorization to work in the Employing Country
  
  Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
  
  Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.