Responsibilities :
- Maintain and consolidates documentation of SOPs/Operating Instructions
- Detail and accuracy in all manual processes and reporting.
- Participation in training sessions, presentations and meetings
- Ensure service accuracy through compliance, PG and SLA's.
- Ability to navigate, research, and utilize processing guidelines
- Executes Issue/Query/ Workflow Resolution and ensures proper documentation and follow-up takes place.
- Ongoing client delivery of quality service /audits & First level quality check
- Actively identify, learn, share, apply and disseminate process knowledge, best practices and process improvements.
- Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery.
- Occasional extended work hours/weekends to meet deadlines
- Should be cross trained can support Peak (Cross client & group contributions)
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DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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