Alation

Senior Support Engineer

3+ months agoBangalore, India
Alation continues to hire for roles at various locations with all interviewing and on-boarding done virtually due to COVID-19 crisis.

Big Data isn’t a problem. It’s an opportunity.

At Alation, we help people find, understand, and trust data, so they not only excel in their work — they drive value for their enterprise, team and role. In the words of our customers, “Alation is our one-stop-shop for our data and analytics. It’s bringing people together to collaborate and solve our business problems.”

More than 400 enterprises drive data culture, improve decision making, and realize business outcomes with Alation, including AbbVie, Allianz Global Investors, American Family Insurance, Autozone, Cisco, Draft Kings, Exelon, Fifth Third Bank, Finnair, General Mills, Munich Re, NASDAQ, Parexel, Pfizer, Salesforce, Virgin Australia, and Vistaprint.

Headquartered in Silicon Valley, Alation is a 3X winner of Inc. Magazine’s Best Workplaces and is backed by leading venture capitalists including Blackstone, Costanoa, Data Collective, Dell Technologies, Hewlett Packard Enterprise, Icon, ISAI Cap, Riverwood, Salesforce, Sanabil, Sapphire, and Snowflake Ventures. For more information, visit alation.com.

With more than $217M in funding - valued at $1.2 billion, Alation is poised to capitalize on data as an opportunity. Our exceptional Glassdoor ratings reflect a culture that makes coming to work each day a joy. Do you want to join a team that welcomes new ideas, supports your growth and recognizes your unique value?

Join us!

We are looking for an experienced Sr. Support Engineer to join our advanced support team. As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

This role can be hired in Chennai, Bangalore or Hyderabad locations.

What you'll be doing:

  • Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers
  • Specialize in at least one of the support specialization areas and serve as SME for internal and external customers
  • Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc. 
  • Facilitate internal and external technical enablement sessions
  • Build and utilize complex lab setups to replicate and resolve problems

You should have:

  • CS degree and at least 9+ years of experience as a support engineer providing enterprise software application support
  • Experience troubleshooting Linux and running shell commands
  • Experience with Relational Databases, such Oracle and Postgres. SQL is a must.
  • Ability to diagnose and debug applications written Java and/or Python 
  • Experience with Web servers, such as Apache and Nginx
  • Experience with REST APIs

A big plus if you have experience in the following areas:

  • Postgres (DB internals)
  • JDBC drivers
  • Elasticsearch, NoSQL, MongoDB
  • Hadoop Ecosystem (Hive, HBase)
  • Cloud technologies and frameworks such as Kubernetes and Docker

#LI-Remote
#LI-VV1 

More About Alation
Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on
the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

Why Alation?
- Market-Leading Data Catalog Provider
- High-growth, collaborative environment with diverse and inclusive teams
- Continuous learning, enrichment and development opportunities
- Competitive pay and health offerings including commuter benefits
- Flexible time off to relax and recharge
and much, much more!
Client-provided location(s): Bengaluru, Karnataka, India
Job ID: 9b798bd2-1c5b-4bad-a9e5-593b7bb28b48

Perks and Benefits

  • Health and Wellness
    • FSA
    • HSA
    • Wellness Program
    • Fitness Subsidies
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
  • Parental Benefits and Childcare
    • Paid Family Leave
    • Fertility Benefits
  • Work Flexibility
    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Home Office Stipend
  • Office Life and Perks
    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Employee Resource Groups (ERG)
    • Holiday Events
  • Vacation and Time Off
    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement
    • Performance Bonus
    • Company Equity
    • 401(K) With Company Matching
    • Financial Counseling
  • Professional Development
    • Promote From Within
    • Lunch and Learns
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it's like to work at Alation.