Sr. Manager HRIS Design Delivery & Operations

Address: USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code: HRIS (5135605)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:

This role is responsible for leading the strategic direction and day-to-day management of HR Operations, Design, and Delivery, ensuring alignment with Business Services, IT, HR, and Brand Leadership priorities. The position focuses on building strong, capable teams while driving continuous improvement across HR processes to enhance efficiency and the overall employee experience. In addition to developing internal capabilities, the role serves as a key representative for U.S. HR in Global Governance Committees, working in close partnership with Global HR Tech, Data Innovation & Associate Experience, and Global Enterprise Platforms HR to shape the global HR roadmap. A critical part of this role includes leading the U.S. HR prioritization process to ensure resources and initiatives are aligned with the company's most important business objectives.

• Designs strategic HR technology roadmap across the US based Ahold Delhaize organization in partnership with Business Services, IT, and Brand HR leadership to ensure HR systems enable effective decision making and deliver business value.
• Partners with Global HR Tech, Data Innovation & Associate Experience and Global Enterprise Platforms HR to incorporate US requirements into the Global HR Technology Roadmap and ensure appropriate Operational Support.
• Represents US HR Interests in Global Governance and Strategy Committees to obtain system and expert resource support, move US initiatives and projects forward, and ensure the HR landscape supports US business needs.
• Accountable for US Prioritization Pipeline. Balances resources, technology capabilities, and competing initiatives to create an annual US HR Systems Roadmap delivering value to our customers
• Direct and Lead the teams accountable for the design, delivery, and operations of the core HR systems supporting Ahold Delhaize's US Associate population of over 200,000 active associates. Partners with IT to continuously improve the User Experience for HR systems, applications and technology, leading research and analysis to evaluate the effectiveness of current HR solutions, sharing evolving industry best practices.
• Provides oversight for the total cost of ownership for all HR systems, driving efficient, effective process and system improvements leveraging economies of scale and innovative technology solutions to optimize technology spend.
• Employs strong busines acumen and internal consulting services to ADUSA and US based Ahold Delhaize HR leadership, developing analytial capabilities and processes while aligning improvement and HR information management initiatives designed to improve their business outcomes.
• Develop innovative solutions and analytics frameworks to help the business understand HR patterns and connections across 'Hire to Retire' lifecycle to influence business outcomes and develop long-rage talent effectiveness and competiteveness strategies.
• Identifies baseline metrics for the design and development of insightful reports and dashboards to influence fact-based business decisions; uses appropriate external benchmarks for workforce metrics and key performance indicators to predict performances and create an on-going competitive advantage.
• Drive partnerships with US brands, Business Services, IT teams and vendors to deliver necessary data management tools and system solutions.
• Oversees vendor management for contracts supporting HR systems and processes, supporting resolution of issues as outlined in contracts and service level agreements.
• Negotiates services with vendors according to business needs.
• Mentor, coach and cross-train team members, empowering them to challenge the status quo and drive changes to improve business performance and productivity, aligning work to the most impactful projects.
• Build team capabilities to communicate complex analysis in clear, precise and actionable manners and champion a "Lead with Data" mindset.
• Drives development of HRIS and Business Services staff by initiating career paths, creating cross-functional learning and job opportunities across Business Services, HR, and Information Technology with a strong focus on succession planning.
• Encourage and support associate growth and development with robust IDP's, quarterly personal development discussions, and team educational sharing opportunities.
• Drive increased associate engagement through communication collaboration, and action planning against annual engagement survey results.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

• Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment
• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience
• 10+ years of progressive leadership experience, including managing and developing teams within HRIS or a related discipline, with a strong focus on cross-functional collaboration
• 6+ years of hands-on SuccessFactors configuration experience
• Solid understanding of ERP systems and how they integrate with HR platforms
• Deep knowledge of industry-standard HR processes and best practices
• Proven ability to lead and influence cross-functional teams and stakeholders across all levels of the organization
• Experience driving results in a Continuous Improvement / Lean environment
• Demonstrated ability to build, develop, and retain high-performing teams
• Strong analytical and problem-solving skills with a data-driven mindset
• Effective coaching and mentoring capabilities to support team growth and development
• Skilled facilitator, able to lead workgroups and drive consensus
• Strong negotiation and interpersonal skills with the ability to navigate complex organizational dynamics
• Strong negotiation skills

• Master's degree in Human Resources, Business Administration, Information Systems, or a related field
• Proven ability to anticipate, identify, and resolve issues within HRIS operations, including diagnosing and reproducing system-related problems with efficiency and accuracy