Sr. Account Manager

Category/Area of Expertise: Retail Media
Job Requisition: 445896
Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Media Partnership (5159621)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The Account Manager is an integral part of the team and is responsible for driving performance and sales support for omnichannel media programs. The Senior Account Manager supports the sales team throughout the pre- and post-sales process for media partnerships. Responsibilities include managing a book of business alongside a salesperson, process efficiency development and operational management. The position requires strong interpersonal skills to manage day to day client communication, a strategic mindset to develop media recommendations and deliver on retailer and brand goals.

Account Manager (AM) is better understood as a jack of many trades. AMs manage all aspects of their brand relationships, from working with the sales team to developing strategy, setting up brands within internal systems, and managing the campaign process from planning, trafficking, creative, operations and analytics. The AM is supported by leads in the various cross-functional departments; however, it is important that the AM has the ability to action forward necessary tasks on demand. ADRM is a part of a global framework connecting with peers in our Global Ahold Delhaize Community to develop and deliver best in class retail media.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities

• Client Relationship Management
  • Provide world class service to local brands, manage day to day communication and collaboration with external brands/suppliers and internal cross-functional team members
  • Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
  • Facilitating year over year brand performance, in turn retailer growth
  • Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands
• Sales Support & Media Strategy Development
  • Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
  • Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management
  • Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
  • High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)
• Campaign Execution & Operations

• Manage asset collection with suppliers
• Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
• Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
• Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
• Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments
• Review and finalize campaign completion reports

• 5+ years' of Account/Client Management Experience
• 4+ years of managing a team
• BA/BS degree in marketing, business or related field
• Excellent interpersonal communication skills
• Solution oriented mindset
• Efficient time management skills - able to sustain timeline management and campaign deliverables
• Strong organizational skills

• Proven thought leader in strategic planning and operational efficiencies
• Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
• Working knowledge of retail, ecommerce, and digital industry
• Proficient in Google suite products
• Experience in CRM tools