Offer Delivery Manager

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Chicago, Carlisle, PA, and Scarborough, ME.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities:

• Manage a team of specialists, analysts and coordinators responsible for timely and accurate offer entry, peer review, and deployment of coupons, loyalty programs, personalized campaigns and complex promotions

• Advise internal business teams on offer types, configurations and format strategies to support brand and customer marketing objectives

• Drive conversations with external vendors to expand offer capabilities and enhance platform functionality

• Oversee business partner relationships related to offer setup, submission, performance reporting, and technical integrations with POS and e-commerce systems

• Coordinate efforts to improve data integrity, including billing, reconciliation, and financial reporting tied to offers

• Initiate and manage large-scale cross-functional projects to improve offer delivery accuracy and operational efficiency

• Oversee user acceptance testing (UAT) and data validation efforts for enhancements to offer delivery platforms and related systems

• Collaborate with IT, digital product owners and data integrations managers to assess technical roadmaps and impacts of POS, e-commerce system, loyalty platform and API changes

• Troubleshoot offer setup issues, conduct root cause analysis, and implement sustainable resolutions

• Maintain strong, professional communication with internal and external partners to support cross-functional initiatives

• Support ongoing data management tasks related to offer delivery systems and processes

Basic Requirements:

• Bachelor's degree in Business, Marketing, Information Systems, or related field OR 4+ years of relevant business experience

• 3+ years of experience in offer management, data management, campaign management or digital marketing systems

• Proven track record working with large-scale retail applications or platforms with high-volume of transactions and API integrations

• Strong leadership skills with experience managing teams, budgets, and vendor relationships

• Excellent communication and stakeholder management skills; able to translate technical requirements into business outcomes and vice versa

Preferred Requirements:

• Experience in retail, grocery, CPG, or loyalty marketing environments

• Familiarity with enterprise systems and databases such as NCR's Point of Sale (POS), NCR's Advanced Marketing Systems (AMS), Salesforce Marketing Cloud, SQL relational databases, NoSQL non-relational databases, and/or DataBricks

• Knowledge of personalization engines, digital marketing platforms, or customer data platforms (CDPs).

#LI-KK1 #LI-Hybrid

ME/NC/PA/SC Salary Range: $108,880 - $163,320

IL/MA/MD Salary Range: $125,200 - $187,800

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Job Requisition: 432916_external_USA-PA-Carlisle