Clerk Maintenance Services

Category/Area of Expertise: Office Services
Job Requisition: 459833
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Office Services - Salisbury (2761869)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Coordinates facility-related maintenance, repairs and replacements for Food Lion Stores and

corporate facilities.

Principle Duties and Responsibilities:

• Acts as a liaison between retail stores and maintenance field staff/service vendors on facility-related
• service and maintenance issues. Processes phone, email and computer-entered requests for service in a
• timely manner to ensure that stores are safe, compliant and fully operational to serve customers.
• Processes and follows up on 154,000(+) work orders annually.
• Maintains 98% ratio of suspense to open work orders.
• Processes requests for service at corporate facilities to keep the facilities safe, compliant and in working
• order.
• Based on an assessment of the situation, determines whether a service technician/contractor is required,
• and dispatches the appropriate service technician/contractor as needed.
• Ensures work orders are keyed properly and flagged for accounting procedures including such things as
• account numbers, location numbers and whether to capitalize expenses. This will improve business
• efficiency and help in maintaining expenses at or under budget.
• Works closely with government officials to avoid fines and penalties that would have a negative impact on
• our company.
• Ensures safety procedures and standard operating procedures are followed. Complies with all Auditing
• Procedure reports identified in the Facilities Services Overview of Systems Procedures.
• Effectively communicates the sequence of activities that will resolve the issue and provides status
• updates as appropriate.
• Maintains technical expertise in several trade/equipment categories (e.g., electrical, refrigeration, balers,
• ovens, etc.).
• Informs maintenance supervisors of any changes needed because of vendor changes.
• Assists in development of accurate and attainable repair expense budgets and forecasts for retail
• facilities
• Ensures vendors and contractors are properly insured and SOX procedures for all new vendors are implemented.
• Constantly reviews the department's tracking systems to identify, prioritize and troubleshoot cost effective ways to address service needs and achieve repair expense budgets.

• Excellent verbal and written communication skills.
• Excellent problem solving/decision making skills.
• Ability to prioritize and effectively handle multiple tasks and projects to meet deadlines.
• Ability to interact with associates and management at all levels of the company.
• Ability to work in a fast pace environment.
• Versatile and able to learn new processes and technical subject matter.
• Ability to work independently in a team environment and adapt to changing priorities.
• Ability to prioritize daily work-related functions, projects, and repair needs for their categories, while
• maintaining effective communication to all teams involved.
• Ability to maintain a courteous disposition in stressful situations.