Analyst Technical

Category/Area of Expertise: IT & Technology
Job Requisition: 459616
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Infrastructure-Network (5118702)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The Technical Analysts will serve as the escalation point for unresolved issues and problems related to IT infrastructure services and applications. The role oversees and drives the diagnosis, root cause, and fix of critical infrastructure and application issues.

Our flexible/hybrid work schedule includes 3 in-person days at our Salisbury, NC office and 2 remote days.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities

• Administer all IT systems and recommend efficient modifications to systems to improve efficiency and reduce cost of all operations.
• Collaborate with Technical Engineering to run and operate approved hardware and software components for network/communications, servers, and storage.
• Coordinate across domains and maintain compliance to all appropriate regulations.
• Collaborate with IT architecture team to perform risk assessment on projects.
• Provide advanced technical expertise and resolve high priority issues crossing technology domains.
• Serve as Level 2 support for internal customers with issues related to IT infrastructure and application services.
• Perform break-fix, diagnostic testing, troubleshooting, and preventive maintenance for all incidents and service requested.
• Liaise with vendors and service delivery teams to investigate and resolve incidents and problems.
• Assess system data and error logs, along with user reports, to determine areas for improvement or repair.
• Maintain an awareness of system patches, enhancements, security vulnerabilities, and associated technologies which can be used to protect the infrastructure and associated systems.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field OR equivalent work experience
• Enterprise report building and delivery
• Knowledge of data analytics
• Intermediate level proficiency with Microsoft Office
• Excellent verbal and written communication skills
• Understanding of budgeting and financial management processes
• Key Skills: Root Cause Analysis, Awareness of SLAs and KPIs, Identity Administration, Hardware/Middleware Management
• Post-Secondary Education in Computer Science or Technical field
• Equivalent trainings/certifications/experience equivalency will be considered
• Training, Co-Op, Internship or equivalent direct working experience in relevant job or field of technology

• Bachelors or Master's Degree in relevant field of study preferred
• Solid understanding of and demonstrated ability to apply Agile methodologies
• 1 or more years of on-the-job experience in relevant technology role preferred.
• Experience in retail or grocery preferred.