Administrator II Central Station

Category/Area of Expertise: Asset Protection
Job Requisition: 459774
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Asset Protection (5157786)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary:

Monitor all facilities including corporate office facilities, stores and distribution centers for fire alarms, intrusion alarms, refrigeration alarms, safe programming and overrides and after hours engineering issues. Act as central information hub for natural and man-made disasters, after-hours calls and emergency situations. Maintain U.L. certification and access control systems.

Principle Duties and Responsibilities:

• Utilize and maintain automated monitoring equipment for fire and intrusion alarm signals received from company owned buildings 24/7/365.
• Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion.
• Serve as central information hub for Brands for after-hours calls/situations and emergencies.
• Receive initial call and coordinate response to emergencies including robbery, bomb threats, evacuations, fire, hazardous materials release, and adverse weather conditions (Noggin Crisis Incident Tracker).
• Respond to sensitive issues with strict confidentiality.
• Identify and communicate or resolve potential security and safety issues at corporate or retail locations.
• Update/enter PIN codes.
• Convey professionalism and positive attitude when interfacing with general public, associates, vendors, local/state/federal officials.
• Maintain key systems. Process orders, and make keys as needed for all facilities including Real Estate department properties.
• Remote training and assistance of store management for alarm systems.
• Direct calls, locate resources, and coordinate responses, inform/update/follow up as needed.
• Remotely program alarm panels.
• Coordinate service calls on all retail Loss Prevention related equipment (CCTV, alarm systems, safes, locking systems). Verify retail CCTV shots. Provide safe overrides and programming of key fobs.
• Maintain and product data reports from the brand's specific requests
• Monitor, report and process false alarm notifications and fees
• Assist in live activity monitoring and notifications of company buildings and parking lots
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Basic Qualification:

• 2 - 4 Years Experience
• High School Diploma

Skills and Abilities:

• Professional Telephone manner
• Ability to analyze raw data and make decisions
• Aptitude to learn complex software/programs
• Ability to work Nights, Weekends, Holidays as needed
• Ability to multi-task and work well under stressful situations
• Highly dependable
• Office 365 (Microsoft Office)
• IT knowledge preferred

#LI-SM1

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Client-provided location(s): Salisbury, NC

Job ID: Ahold_Delhaize-459774_external_USA-NC-Salisbury

Employment Type: OTHER

Posted: 2025-10-16T19:04:32