About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose - Bridging the World Through Travel
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We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Get to Know the Team
The Customer Experience Group (CEG) is Agoda’s largest business unit, with 4,000+ employees across 9 countries, delivering multilingual and multichannel customer support to travelers and partners. It’s a dynamic, high-growth environment where we continually innovate to meet the demands of a rapidly evolving global travel landscape.
Within CEG, our Talent Acquisition (TA) team is the engine that powers growth—connecting top-tier talent with game-changing opportunities. We are a high-performing, collaborative, and globally-minded group that prioritizes speed, quality, and candidate experience in every hire.
The Opportunity
As a Talent Acquisition Partner (TAP), you’ll play a strategic and hands-on role in ensuring our Global Support Vertical, Customer Service and Accommodation Partner Services remains fully staffed with exceptional talent. You'll drive hiring performance, elevate operational excellence, and shape recruitment strategy through data, experimentation, and collaboration.
We’re looking for someone with strong stakeholder management, a sharp eye for talent, and a bias for action—someone who thrives in a high-growth, fast-paced environment and is energized by the challenge of building and scaling world-class teams.
What You’ll Do
- Own the hiring strategy and execution to ensure 100% staffing targets for high-volume and niche roles in the Global Support Vertical and Operations.
- Optimize recruitment funnels to improve speed, quality, and efficiency—backed by data and experimentation.
- Collaborate closely with TA Partners, Coordinators, Operations Leaders, HR Business Partners, and Analytics teams across geographies.
- Lead role intake sessions, craft compelling JDs, and ensure structured, consistent interview processes and documentation.
- Analyze recruitment data and translate insights into actionable improvements across sourcing, assessments, and conversion.
- Mentor and coach Associate TA Partners; build capability and consistency across the extended global TA team.
- Lead or contribute to strategic TA projects such as:
- Building recruiter upskilling programs
- Piloting new sourcing or assessment methodologies
- Embedding operational excellence into every recruitment stage
- Introducing tools or technologies that elevate the candidate and stakeholder experience
What You’ll Bring
- 5+ years of end-to-end recruiting experience in fast-paced, global or high-growth environments
- Strong data fluency—comfortable using metrics to diagnose issues and drive change
- Proven ability to influence and collaborate with cross-functional stakeholders
- Track record of hiring quality talent in volume and/or international markets
- Excellent communication skills with a customer-centric mindset
- Passion for innovation, continuous improvement, and high standards
- Must be based in, or willing to relocate to, Bangkok, Thailand
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.