Product Operations Analyst (Escalation Team) (6 months contract)
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose - Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Product Operations Analyst (Escalations Team) - 6 months contract
Get to Know our Team:
Product Operations is a large, multicultural team of diversely talented individuals that serve as the curators of Agoda’s product. We manage all the product our customers and partners see on each of our products. As a part of our team, you’ll take ownership of processes that are critical to multiple other teams across the business. We’re driving property-level content to map inventories from 3rd party supplies which will enable our reach to span the globe. Product Operations is also keen on self-improvement and innovation. We run our own structured data and analyze it to make impactful decisions. With the support of state-of-the-art technology and an enriching work environment, we strengthen the bottom line and drive new business for Agoda.
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In this Role, you’ll get to:
As a Product Operations Analyst, you will be supporting the Product and Content Operations team with creative problem solving via day-to-day operations and projects. This includes data analysis, market trends research to identify opportunities, and collaboration with other teams on mapping features and property content:
- Handle data validation, identifying, troubleshooting, and resolving content mapping issues. Liaising with IT, business, and other departments to solve issues in a timely manner.
- Creating, updating, and performing QA on mapping and property content data to ensure accuracy within our standards and guidelines.
- Collaborate with internal and external stakeholders to ensure accurate property information is displayed on our sites.
- Analyze, report, and distribute validation results, suggest ideas with actionable plan to improve and develop both manual and automated workflows, regarding quality and efficiency.
- Maintain and improve work standards-- ensuring SOPs/documents are always up to date. Conduct internal training sessions for other support teams.
- Handling special related projects, assessing throughput metrics and operational workflows to improve operational efficiency.
What you’ll Need to Succeed:
- Undergraduate degree from an accredited university.
- Excellent written and verbal communication skills in English (fluency in other languages is a plus).
- 1-2 years experiencing in day-to-day supporting role or product operations for Hospitality/OTA industry is preferred.
- Analytical, detail-oriented mindset and a fast learner.
- Ability to work under pressure, fast-paced environment while motivated and enjoy working in e-travel and hospitality.
- Ability to self-manage, handle multi-task, a team player who can work independently.
- Proactive, communicate effectively, humble and friendly with a sense of responsibility.
- Proficiency in Microsoft Excel and Office Suite.
- Basic to advanced knowledge of SQL.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion