Senior Experience UX Researcher

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The opportunity

On the Design Research & Strategy team, our mission is to lay a user-centered foundation for Adobe product design and development. We are seeking a Senior Experience Researcher to steer research for Adobe Illustrator, from early explorations through shipping new features/products.

• Assess project scope, form appropriate research questions, and identify appropriate research methods (developing new methods if/where needed)
• Runs research studies from start to finish, including developing a realistic research plan and materials, recruiting participants, and synthesizing data into actionable insights.
• Build alliances across the company to identify new partners, drive teamwork, and deeply understand the business context of research problems. We engage with different roles and product teams to understand and influence business goals, system architecture, and product designs.
• Identify new strategic opportunities and initiatives that the product and organization can explore.
• Advocate for the customer by articulating research findings and product ideas through clear and insightful presentations. We often present work in group-wide or company-wide forums (e.g., brown bags, tech summit, MAX, KTB, etc.).
• Mentor junior staff and supervise contractors/vendors on more complicated programs of study.

• Significant hands-on research experience, with at least 5 years of that experience in an industry setting (e.g. UX/product research, market research, consulting, etc.)
• Able to handle areas (user/product/domain) that may be ambiguous or ill-defined.
• Experience conducting research on new, emerging technologies (e.g. Generative AI).
• A deep understanding of the product life cycle and conducts research in a timely manner to have maximum impact.
• Experience with ethnographic research.
• Strong organizational, planning, and time management skills.
• Can collaborate well across all project roles (design, research, product management, engineering, etc.)
• Goes beyond summarizing study data to identify significant user needs and/or product issues.
• Is comfortable connecting the dots between mixed data types (qualitative, quantitative, analytics) to create deeper and more comprehensive insight narratives.
• Can proactively identify and communicate clear product solutions based on these findings, sometimes across departments.
• Presentations connect to broader business goals and KPIs.
• Experience communicating work at the management, director, and VP levels.
• An undergraduate degree from a 4-year, accredited institution.

• Experience researching creative workflows, including desktop apps, mobile apps, and web-based tools.
• Knowledge of graphic design user workflows, pain points, needs, and motivations.
• Interest and experience with GenAI technology & understanding how people want to leverage GenAI
• An advanced degree in HCI or HCDE, or similar field.
• Familiarity with or interest in Adobe's creative (Photoshop, InDesign, Illustrator).
• Experience with survey development, including building, executing, analyzing.

• Collaborate with and learn from other researchers from a wide range of backgrounds; Psychology, Anthropology, HCI, Computer Science, Design and Management, Linguistics, Consulting, Market Research, and more.
• At Adobe, we value the differences in others' stories and ideas- You'll be able to bring your authentic self to work every day.
• We offer a competitive benefits package including; unlimited vacation days, 401k matching, educational reimbursement, wellness dollars, fertility benefits, parental leave, childcare assistance, gender reassignment benefits, and more!