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Addison Group

Shift Supervisor - Bilingual Spanish - 6/7 Class

Chicago, IL

Shift Supervisor - Bilingual in Spanish

Steady and stable company in Schaumburg is looking to add a Shift Supervisor to their team! Excellent benefits, remote role until staff goes back to the office, up to $28/hr (based on experience). Immediate interviews!

Job Duties:

  • will assist in managing the day-to-day operations of the call center
  • mentor and coach Customer Service Representatives
  • monitor performance and productivity goals are being met
  • responsible to communicate updates and changes to all CSR's and to monitor attendance
  • mentor & coach new representatives after initial training
  • monitor attendance & vacation schedules
  • provides helpful feedback and positive communication to motivate call agents
  • monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
  • anticipate escalation and take over calls when needed

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Job Requirements:
  • 2+ years of supervisory/management experience
  • Bilingual in Spanish - read and write
  • strong leadership and organizational skills
  • excellent mentoring and coaching skills
  • chat/email channel experience preferred

Why choose Addison Group?
  • Pay: We negotiate high salaries using US Bureau of Labor Statistics
  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
  • Permanent Employment: Many of Addison's Administrative job openings lead to potential permanent employment
  • Connections: You connect directly with hiring managers from renowned organizations
  • Options: You are presented multiple employment options near your home
  • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation


Job ID: AddisonGroup-487381
Employment Type: Other