Addison Group

INF- IT Technician - Bozeman, MT

3+ months agoColumbus, OH

Title: IT Technical Support
Location: Bozeman, MT
Salary: $40,000 to $60,000
Must: Four year degree This IT Technical position is responsible for working with clients and colleagues to install, troubleshoot and maintain computer workstations and networks.

  • Answers incoming Tier I Help Desk phone calls.
  • Exercise sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
  • Set up network hardware (memory/application installation) and software components as required.
  • Install drive formatting/applications.
  • File maintenance.
  • Perform network troubleshooting to isolate and diagnose common network problems.
  • Install, upgrade, and configure network printing, directory structures, rights, security and software on file servers.
  • Establish network users, user environment, directories and security for networks being installed.
  • Integrate within the company wide plan to train all staff in use of appropriate technology to improve the performance of their jobs.
  • Two+ years related computers and/or Help Desk experience.
  • Experience with Microsoft Windows 7,8,10 Microsoft Windows Server 2008/2012, Active Directory Account Management.
  • Strong interpersonal skills for interacting with team members and clients.
  • Excellent written and oral communication skills.
  • Strong organization and time management skills.
  • Some Network Administration.
  • Some Database Administration.
  • Must be able to effectively handle multiple project simultaneously in a deadline driven environment.
  • Ability to work independently and as part of a team and take on new tasks with high level of difficulty.
B.S./B.A. in Computer Science, Information Technology.

Job ID: AddisonGroup-488810