Hospital Call Center Rep

Bilingual (Spanish/English) Hospital Call Center Representative

Chicago, IL 60611

Contract to Hire

Job Responsibilities

• Provide superior high-volume patient customer service in a fast paced environment
• Patient Customer Service Representatives resolve patient inquiries and updates patient accounts
• Patient Customer Service Representatives use Microsoft Office Word/Excel/Outlook, medical software, & type 40+WPM

• Must be fluent in Spanish and English (verbal & written skills required)
• Epic experience required
• Must have prior call center/customer service experience
• 1+ years patient, medical, or healthcare customer service experience
• Patient Customer Service Representatives must have prior experience performing high volume patient customer service phone calls
• Patient Customer Service Representatives must have prior experience updating patient accounts with registration, insurance, demographic, scheduling, and billing data
• Patient Customer Service Representative must have high volume in person and phone patient customer service experience
• Patient Customer Service Representatives must demonstrate proficiency with Microsoft Office Word/Excel/Outlook & electronic medical records (EMR) software