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Addison Group

Customer Service Representative

3+ months agoSchaumburg, IL

Customer Service Representative $16.00/HR

Are you looking for an opportunity with a great company? One that offers excellent training and great professional work experience.

If so, please apply to be considered for this excellent opportunity!

Location: Woodridge, IL

Compensation: $16.00 Hour

Hours vary and must be available to work 1-2 weekend days a month!

Job Responsibilities:

  • Provides information about products, services, account information, and order-status, takes orders, addresses questions or concerns, and maintains customer profiles
  • Resolves service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
  • Makes a record of all customer interactions and transactions by recording details of inquiries as well as the action taken to resolve the matter
  • Contacts customers in response to inquiries or to notify them of claim investigation results and any order adjustments and performs address verification (AVS) as warranted
  • Refers unresolved customer issues to designated departments for further investigation
  • Confirms that appropriate changes were made to resolve customer concern

Job Requirements:
  • 2+ years of previous customer service experience or administrative experience or retail past
  • Strong MS Office skills
  • Strong communication skills, both verbal and written
  • Desire to work with an excellent team in a fast-paced environment
  • Bilingual skills a plus

Why choose Addison Administrative & HR?
  • Pay: We negotiate high salaries using US Bureau of Labor Statistics
  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
  • Permanent Employment: Many of Addison's Administrative job openings lead to potential permanent employment
  • Connections: You connect directly with hiring managers from renowned organizations
  • Options: You are presented multiple employment options near your home
  • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Job ID: AddisonGroup-421725
Employment Type: Other