Customer Service Representative

Customer Service Representative $16.00/HR

Are you looking for an opportunity with a great company? One that offers excellent training and great professional work experience.

If so, please apply to be considered for this excellent opportunity!

Location: Woodridge, IL

Compensation: $16.00 Hour

Hours vary and must be available to work 1-2 weekend days a month!

Job Responsibilities:

• Provides information about products, services, account information, and order-status, takes orders, addresses questions or concerns, and maintains customer profiles
• Resolves service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
• Makes a record of all customer interactions and transactions by recording details of inquiries as well as the action taken to resolve the matter
• Contacts customers in response to inquiries or to notify them of claim investigation results and any order adjustments and performs address verification (AVS) as warranted
• Refers unresolved customer issues to designated departments for further investigation
• Confirms that appropriate changes were made to resolve customer concern

• 2+ years of previous customer service experience or administrative experience or retail past
• Strong MS Office skills
• Strong communication skills, both verbal and written
• Desire to work with an excellent team in a fast-paced environment
• Bilingual skills a plus

• Pay: We negotiate high salaries using US Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison's Administrative job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation