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Addison Group

Customer Service Representative

3+ months agoReston, VA

Location: Greensboro Dr, Mclean, VA 22102 (close to metro on Silver line + lots of free parking)

Pay: $17/hr

Hours: Full-time employment. Day shift, afternoon to night, and night shifts are available based on YOUR availability and preference. (Candidates with nighttime availability are highly desired)

Main Overall Duties

  • Resolve client inquires in a timely, accurate, and efficient manner through verbal, email, and live chat functions
  • Work with clients over email that have difficult situations and concerns about their accounts
  • Assist clients and members on setting up accounts to safeguard sensitive personal and financial information
  • Work with Members for monitoring questions/concerns to ensure compliance for accounts
  • Team members will be working with Client Members that are part of company bulk verification groups after submitted customer information is received in bulk and confirming if customers are protected or at-risk
  • Responsible for handling sensitive information and data
  • This team operates via email and video. We are NOT a call center environment and that will not be the day-to-day responsibility; new employees on this should have a good comfort level with technology and computer-based operations and should not expect to be on the phone for this purpose.

*This position requires a background check clear of felonies. Other background items considered on case-by-case basis.

  • Company-provided computer equipment
  • Company-sponsored medical, dental, and vision plans for you and your family
  • Three months paid parental leave
  • Unlimited paid time off (PTO)
  • Health Savings Account (HSA)
  • 401K with employer matching
  • Company-sponsored life insurance
  • Employee stock option plan
  • Discounted corporate gym membership
  • Catered lunches twice weekly
  • Annual holiday party
  • Multiple company-sponsored events
  • Fully-stocked kitchen with nitro coffee, drinks, and snacks
  • Multiple lounge areas and game room
  • Cafeteria in our building
  • Within walking distance of Greensboro Metro station


Job ID: AddisonGroup-485481