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Addison Group

Customer Service Representative

3+ months agoCharlotte, NC

Job Title: Customer Service Representative
Location: Winston Salem, NC
Pay: $20/hour


  • Process customer purchases and fuel transactions in accordance with procedures.
  • Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.
  • Maintain working knowledge of facilities, services, website, surrounding areas, and other information commonly required by customers.
  • Maintain the appearance of the interior airport facility and replenishing complementary beverages/supplies, as outlined in the facility appearance standard.
  • Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
  • Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests in accordance with the Customer Service Manual.
  • Assisting pilots with airport, landing, and current weather information.
  • Initiating emergency response procedures for aircraft in urgent or distress situations.
  • Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate management personnel.
  • Enforce good housekeeping practices through daily inspections of assigned areas for cleanliness, neatness, and compliance with regulations and policies.
  • Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner.
  • Other duties as assigned.


The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:
  • Excellent telephone and customer service skills.
  • Ability to communicate (both written and orally) in English.
  • Excellent typing skills
  • Proficient in computer operations (internet, email, word).
  • Knowledge of radio procedures and protocols preferred.
  • Handle and prioritize multiple projects concurrently.
  • Prior experience working in an airport or Fixed Base Operation environment preferred.
  • Prior hospitality experience preferred.
  • Ability to perform light to medium lifting as necessary

Job ID: AddisonGroup-489568