Addison Group

Customer Service Representative

3+ months agoBinghamton, NY

Job Title: Customer Service Representative
Location: Midtown & Upper East Side Manhattan
Hours: M-F, 9am-5pm
Duration: full-time (long-term) temporary assignment
Pay Rate: $15 - $19 /hr

Job Description:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewal

Preferred Skills:
  • High school diploma or equivalent; college degree preferred
  • Proven customer support experience
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Documentation Skills
  • Positive Attitude
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Job ID: AddisonGroup-444594