Bilingual Customer Service Representative | Tulsa, OK
Job Type: Full Time; Floating schedule between 7am - 6pm
$12-13 per hour
If the job below matches your experience and preferences, please apply today!
Required Experience:
- 1+ year(s) experience in a call center environment
- Fluent in both English and Spanish, with the ability to speak, read, and write in both languages
- Proficiency utilizing Microsoft Office (Word, Outlook, Excel)
- Swift data entry speed of at least 7,000 key strokes per hour with minimum 98% accuracy
- Previous work experience with verbal and written communication in both English and Spanish is a plus, but not required
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Job Duties:
- Take inbound calls from a queue
- Assist in updating account information, correct billing issues, and assist in resolving technical issues through research and various tools provided
- Maintain a high level of world class customer service/professionalism
- Be receptive to regular coaching and feedback, in order to achieve individual and team performance goals
- Work with customers to resolve inquiries
- Explain and inform new and existing customers regarding all products and services available
- Maintain records, prepare specific reports, and update accounts as needed
Perks:
- Pay: We negotiate high salaries on your behalf, and pay employees on a weekly basis
- Opportunity: to work for top-rated Tulsa companies that only utilize Addison Group for their hiring needs
- Permanent Employment: Most of Addison Group's Contract-to-Hire roles end in permanent employment
- Personalized Search: Addison Recruiters work hard each day to make sure that your job search is highly personalized and matches your qualifications
- Options: You are presented multiple employment options near your home.
- Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation