Application Support Analyst

Support Engineer

WE ARE: 

Mabuhay! This is an exciting opportunity for a Support Engineer  to join a pioneer team in the Philippines! We are a growing company that is expanding our operations and setting up a brand new office in the country. Join us as we embark on this exciting journey and work alongside a team of dedicated professionals in other locations around the globe to help shape the future of our business in the region. As a member of our pioneering team, you will have the unique opportunity to help build our brand and establish our presence in the Philippines. We are looking for talented individuals who are passionate about their work and eager to make an impact in the dynamic and fast-paced capital markets/trading industry.

At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams design and deliver complex front-office technology solutions using our proven accelerators to create long-term competitive advantage.

Our clients include the world’s leading investment banks, investment managers, fintech and capital market service providers. With a global reach with offices in London, New York, Barcelona and Montreal, we have a proven track record of delivering powerful, elegant and intuitive trading technology solutions.

YOU ARE: 

• A great team player who loves sharing knowledge and learning from others.
• A problem solver with strong analytical skills.
• Excited about learning new things and keeping up to date.
• Willing to work on a 24x7 shifting schedule.
• Happy to work in a hybrid environment, with twice a week in our office in Ortigas CBD for meetings with colleagues, training, and social activities.

YOU HAVE:

• Bachelor’s degree in Computer Science, Information Technology or a  related field.
• Experience in Application Support & Operations in a 2nd or 3rd line role preferably in an ITIL environment.
• Good knowledge  in UNIX/Linux commands and functions.
• Good knowledge of databases, understands schemas, database structures and ability to write and debug SQL queries.
• Experience working in cloud infrastructure - Amazon Web Services, Google Cloud or Azure.
• Experience working with ticketing systems, monitoring solutions and log management/analyzing tools.
• Excellent interpersonal and communication skills, written and oral. Ability to communicate complex, technical issues to non-technical staff.

YOU WILL: 

• Provide support to our clients - managing, logging and tracking issues from start to finish.
• Troubleshoot/resolve application issues/tickets from the client.
• Contribute to the development of a runbook of operational processes and look for opportunities to automate processes where possible.
• Establish the root cause of application errors.
• Perform proactive monitoring of our clients’ applications.
• Configure and maintain application services and databases.
• Test and manage software releases and bug fixes.
• Work with our clients and other teams to continually improve our service.

NICE TO HAVE: 

• Experience in the financial services IT industry.
• Experience in FIX Protocol.
• Knowledge of financial jargon e.g. notional, liquidity, margin.
• Experience in a programming language - Java, C#, Python, Perl, etc.

WHY US: 

• To be immersed in high-standard engineering culture. Our fantastic team takes pride in crafting complex technical solutions but also loves sharing their knowledge and helping you grow professionally (we have great people here  at Adaptive😁) You can learn from anyone here, which is  the beauty of it
• To take part in the growth and development of a great company
• Our teams feel free to speak up, make suggestions and raise concerns.
• Collaborative team environment: we all work together, respect each other, and pitch in
• Great consideration for work/life balance (highly-flexible, hybrid working model, well-being benefits…). The balance between professional and personal life is massively important to us.
• We work hard to provide a positive, collaborative and inclusive culture and to positively impact our staff and local communities through different well-being, diversity and inclusion programmes.

WHAT DO PEOPLE THINK OF US 🗣

You can check our Glassdoor page 🎉

BENEFITS 

Among our benefits are:

• 23 days PTO
• Retirement plan
• HMO including dependents
• Group Life Insurance

THE PROCESS

Long interview processes are stressful and boring, and that is not us 😉

We want to make sure that everything runs smoothly.

So here you will have three stage interviews:

1- A chat with one of our great recruiters.
2- A zoom chat with one of our Support colleagues where they will ask you detailed questions about Support knowledge and your experience
3- A Face to Face interview (either in our office or via Zoom). ​​During this interview, we will dig even deeper, and you will have a technical task to do.

But don’t worry; everything will be explained to you step by step by your recruiter. 

Here is a little tip for you during those stages: 

Collaboration is massively important to us, so don't hesitate to share your thoughts, ask questions, ask for help if needed, etc 😊 

DIVERSITY AND INCLUSION: 💜

Diversity and inclusion are key to a great workplace, and Adaptive is better when it’s more representative of the world around us. We want everyone to feel comfortable bringing their whole selves to work without any fear of judgment or negativity. 

All we ask is that our colleagues are respectful, collaborative, passionate about what they do, and have the skills needed to be successful in their roles.

Background check: the employment/engagement is subject to an acceptable background check that will be run by Adaptive