About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
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As our Sr Technology Services Engineer you will be responsible for managing and executing projects within the Desktop and Server Engineering team. The Desktop environment includes Windows, Macintosh, and other computing platforms. This role is responsible for Accolade's Windows servers. Accolade is poised for aggressive growth, and this role will be a key element in maintaining current operations while expanding both our reach and our service offerings. Day-to-day, you will be coordinating your work with our Service Desk and the rest of the infrastructure team, as well as working interactively with other Accolade staff.
A day in the life...
- Responsible for leading projects and involving internal team members as well as people from other teams.
- This dynamic leader will support junior team members and ensure all technology functions as designed, everything from Zoom Rooms, servers, services, system images, and patches.
- Take the lead role in team projects, including responsibility for managing team members' time and deliverables.
- Assume the point person role in group-specific business case and design demonstrations.
- Manage business technology functions, including Email, Sharepoint, Access Control, file shares & printer sharing, remote access.
- Acts as third-level support escalation for other support teams at Accolade.
What we are looking for...
- Bachelor's degree in Computer Science, Information Management or related field and a minimum or 5 years related experience
- Microsoft Certified Engineer (Exchange/AD) highly preferred.
- Experience working as a Server Administrator in a corporate environment.
- Experience with corporate infrastructure supporting the latest technologies:
- Provide comprehensive technical support for Windows operating systems, including installation, configuration, troubleshooting, and optimization of OS performance. Assist with Windows updates and security patches to ensure system integrity and protection against vulnerabilities.
- Configure, manage, and troubleshoot Exchange Server environments to ensure seamless email communications within the organization. Implement and maintain email security protocols, manage mailboxes, and ensure disaster recovery and data backup processes are in place.
- Administer Active Directory services, including user and group management, Group Policy Objects (GPOs), and directory synchronization. Ensure the security and integrity of the directory services and manage access controls.
- Utilize Microsoft Intune for mobile device management (MDM) and mobile application management (MAM). Configure policies for device compliance, enrollment, and application deployment to ensure secure and efficient mobile device usage across the organization.
- Proficient in managing and updating both on-premises and cloud-based systems, ensuring they are kept secure and up-to-date with the latest patches and maintenance procedures.
The ideal candidate for this role:
- is a highly technical and self-sufficient individual with a knack for problem-solving and a solid understanding of Microsoft server technologies.
- an agile learner, adaptable to new technologies and changing environments, with a proactive stance on security and compliance.
- possess strong communication skills, able to articulate complex concepts clearly to a varied audience, and are both detail-oriented and organized, ensuring thorough documentation and systematic management of tasks.
- person thrives under pressure, demonstrates resilience in high-stress situations, and provides outstanding service and support to end-users.
Preferred Qualifications:
- Security knowledge highly preferred, security certifications desired.
- A strategic view of the team and its functions - understand that our works fits into a larger picture both within the team and outside of it.
While working in Accolade you will enjoy the following benefits:
- RSUs
- Stock Options Purchase Programme
- 5 weeks of paid vacation
- 6 personal days per year (prorated start between Jan-June=6, July-December=3)
- Cell phone and a plan for personal use as well
- Card Gastro in value of 130 CZK per working day (without employee contribution)
- Card Flexi in value of 750 CZK per month or Multisport Card
- Pluxee Flexi Pass Card in value of 350 CZK per month for all employees
- Head Space Emotional Support app (www.ginger.com)
- Carrot - support on family forming journey (www.get-carrot.com)
- uLekare.cz (www.ulekare.cz)
- Yoga Classes
- Accolade Vodafone Programme (AVP) offers more convenient tariffs and services for you, your family, and your friends
- 1 paid day off for volunteerism per year
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member's life measurably better?
Be Fearless
We think differently. We do what's never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other's back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
Prague