About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
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2nd MD is currently Recruiting for a Full Time Neurology & Spine Registered Nurse Case Manager Opportunity.
This position is a hybrid role with the hours of 9am to 6pm CST.
If you have a Neurology and Spine experience, this position is for you!!
A Care Team Specialist is responsible for managing the member's clinical experience from the point of request, through the desired outcome.
Responsibilities
- Activate new member account, draft member medical history and identify the goal of the consult
- Accurately enter necessary information into Case Management Software
- Identify appropriate medical records needed and follow 2nd.MD protocol for release of information forms
- Work closely with HIT (Health Information Technician) to organize medical records for specialist
- Identify the most appropriate 2nd.MD Specialist relative to the member's condition and goal of the consult
- Coordinate video or phone consult with member and specialist
- Schedule 2nd.MD Monitor in advance of consult
- Troubleshoot and address issues prior to consult as needed
- Conduct ongoing follow-up, immediately after the consult and as needed to ensure member achieves the desired outcome
- Review specialist notes post-consult and make available to member
- Facilitate local recommendations as needed, and communicate with local primary care physician or specialist post-consult as needed
- Participate in weekly Care Team meetings
- Assist Account Management in enhancing vendor partner relationships
- Company Lead Case Manager assumes the liaison role, ensuring ongoing communication and reporting to the designated company
- Assist Nurse Manager and Chief Clinical Officer with special projects as needed
- Identify appropriate cases for testimonials
Qualifications
- RN with minimum of three years' experience
- Communication skills, time management, organization, attention to detail, professionalism, critical thinking, interpersonal skills, experience navigating through multiple technology platforms
- Excellent communication and customer service skills
Benefits
- Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
- HDHP medical plan with generous employer contributions towards an HSA
- 401(k) Retirement Plan with matching employer contributions
- Paid Time Off
- Generous Holiday Schedule + 5 floating holidays
- 18 weeks of paid parental leave
- Subsidized commuter benefits programs
- Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
- 1 Volunteer days per year
- Employee Stock Purchase Plan (ESPP) w/ employee discount
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member's life measurably better?
Be Fearless
We think differently. We do what's never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other's back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
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