Accenture Federal Services, a U.S. based subsidiary of Accenture and one of only five Global Strategic Partners with ServiceNow. We help our federal clients tackle their toughest challenges while unleashing their fullest potential...and then some. What makes our approach so unique? Operating from across the nation, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?
A top chef.The cream of the crop at developing the tastiest ServiceNow application dishes around. What fires up your grill? Delivering technical solutions on the ServiceNow platform to help streamline clients' customer interaction and customer service. How do you keep reservations booked and clients coming back from more? You plan ahead and give careful oversight while your application is being cooked. You facilitate rollouts of new apps and modules on the menu, as well as configure app UI and Workflow. Your work stays fresh with your customized approach to each application dish. Working on general updates and configuration changes/requests is a piece of cake to you. You know collaboration with your ServiceNow kitchen team is to key to serve up successful solutions for clients.
- Apply knowledge of ServiceNow to design solutions that meet or exceed requirements, support the technical team
- Build trusting relationships with project stakeholders
- Work closely with the ServiceNow Architect, identify ways to reduce implementation efforts
- Ensure all business and design requirements are met
- Lead quality management reviews
- Support test plan development and Organizational Change Management (OCM) efforts
- Take accountability for ensuring quality solutions are developed and deployed
Read more of the job description
Here's what you need: (Qualifications)
- Minimum of 3 years experience supporting the configuration and development of ServiceNow
- Minimum of 3 years Business Analysis experience
- Experience in a client facing role, leading client conversations
One more thing, this role requires US Citizenship and no Dual
Bonus points if you have:
- A ServiceNow System Admin certification
- An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
- An ITIL Foundations Certification
- Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes
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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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