Federal - Business Functional Analyst - Huntsville

You may be responsible to:

• Manage the expectations of the customer with regard to solution functionality and deployment process
  
• Perform Process Improvement work
  
• Serve as business analyst advising the customer on best practices for configuring Dynamics and TMT
  
• Coach customer on change management initiatives supporting the deployment and support of the solution
  
• Conduct classroom training and desk side support for users and customer technical support staff
  
• Update formal solution training and configuration materials for the customer
  
• Support technical staff during solution installation with user and organization account creation, solution configuration, and troubleshooting as needed
  
• Conduct functional testing of solution and lead customer adoption process
  
• Provide application troubleshooting and support for the client s help desk functions
  
• Provide administrative support for related tasking processes
  
• Review and provide management reports and metrics on statuses of tasking behaviors
  
• Develop back up support role tom maintain business operations when necessary
  
• Provide reports and presentations for leadership briefings
  

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Qualifications

Here's what you need:

• Bachelor's Degree along with relevant work experience

• Demonstrates experience providing management report using key metrics such ascharts, graphs and presentations

• Must be local or willing to relocate to Huntsville area

Bonus points if you have:

• Military experience and/or DoD consulting experience

• Background and understanding of Defense Agency organizations and operations

• DoD experience as a DoD command level staff action officer
• Familiarity and use of Microsoft Dynamics
• Familiarity and use of SharePoint
• Experience being responsible for the requirements gathering, system configuration, planning, training and deployment of a software product or custom application

• Experience conducting training for small and large groups at all organizational levels, including personal training of high-ranking individuals

Important Eligibility information:

• US Citizenship required (dual citizenship not eligible for consideration)

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