We Are:
Accenture Interactive-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency.
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As Accenture Interactive's marketing experts, we help businesses drive demand, build brands and change the way people live. From consulting and creative campaigns to insights and analytics, we've got the speed, scale and strategic thinking to help CMOs and brands make an impact at every stage of the customer journey. The net-net Real results that lead to true transformation.
Job Description:
A customers' experience with a brand spans a lot of people, processes, and of course technology. As a Transformation Architect you have mastered technology ecosystems, their design, implementation and operation, all to support what makes customer interactions tick - how we can gather the data in the moment to deliver the right message, or inform the right decision, where it's marketing progressing customers from awareness to prospects, or cross selling to existing customers, or even informing sales or service about what the customers trying to accomplish. You understand that the most elegent design is useless if it does not lead to return on investment and cannot be implemented in stages to meet the fast-paced world we live in. If you are passionate about scalable, extensible and maintainable architectures, and helping clients truly connect with their customers, we'd like to meet you.
The work:
- Provide subject matter expertise to identify and recommend workable solutions to clients
- Work with the project management to develop the overall implementation solution plan and serve as a lead, as required, overseeing aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation phases for projects within solution area
- Work with data integration technologies to design and implement new solutions and processes for clients to support new customer experience strategies
- Work with business and technology client representatives to gather functional and technical requirements
- Create API and ETL designs
- Participate in client facing meetings and documenting key decisions and action items
- Serve as the lead of an application architecture and integration team
- Keep informed of the latest technology trends, platforms and innovations especially in the areas of commerce, content, digital marketing, customer data management, and data integration
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Qualifications
Here's what you need:
- Minimum 7 years of hands on experience with customer facing platform design and implementation
- A minimum of 7 years experience with real-time integration via web services, ideally via SnapLogic, Mulesoft, Apigee, Talend, or Informatica Cloud
- Minimum 3 years of full lifecycle implementation experience using various SDLC methodologies
- Bachelor's degree or equivalent (minimum 12 years) work experience
- Experience with Technologies such as: SAP Commerce and Marketing Clouds, Adobe Experience Manager and Commerce Cloud (Magento), and Salesforce Commerce and Marketing Clouds as well as the leading email, cross selling, recommendation and reviews platforms among others.
- Experience with Customer Data Platforms and MDM such as Reltio, Redpoint Global, Lytics, Segment, Evergage or ActionIQ
- Experience with marketing campaign design and implementation
- Experience with technologies and processes for content management systems, digital asset management software, web content management
- Experience with technologies and processes for mobile and social media technologies, solutions, and strategies
- Experience in a consulting environment and/or digital agency with demonstrated track record of continuing responsibilities, technical expertise and innovation
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