Thanks to a unique partnership with Accenture Interactive, we're able to do work that changes the world and Fjord is always looking for kindred spirits. Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world.
We are a family of Fjordians, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.
At Fjord, Program Management guides our projects and defines our processes. Program Managers at Fjord are strategic problem-solvers who preserve design at the center of the work while achieving our client's goals.
As a Program Management Associate Manager, you will support the leadership of Program Management as a discipline and play a role in ensuring projects are managed successfully from pitch to completion. This is your opportunity to shape the craft with a team that leads and drives innovation projects for global clients.
Unleash the Fjordian inside because you are...
- Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative
- A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team
- Comfortable with ambiguity in a fluid organization
- Ready to collaborate on products and services that change the way our clients do business creating service at scale
- Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery
A professional in this position, at this level within Accenture has the following responsibilities:
- Guide projects from pitch to completion by facilitating team productivity, managing client expectations, and providing a layer of communication between teams and stakeholders.
- Collaborate between business functions and accounts to ensure minimal risk, maximum profitability, and efficiency of project deliveries.
- Work with the program leadership team to support the creation of documents and tools that define Program Management as a discipline and a practice within the studio.
- Manage Program Management activities at the account and project level.
- Own all program/project management responsibilities on mid to large projects, with ability to handle Strategy and Delivery program of work.
- Assume responsibility for Program Management activities and relationships for individual projects.
- Contribute in leading activities within Program Management communities. Play an active part in Program Management communities and the activities within.
These are the minimum requirements for an aspirant to be considered for the position applying to:
- 5+ years working and conceptual experience partnering with design teams and leadership.
- 3+ years' experience with Digital Design cross capability projects and or products and services.
- 3+ years' experience in end-to-end design solutions including meeting project milestones and deliveries.
- 3+ years knowledge and working experience with cross functional teams including requirements gathering and participating in the analysis of user research to solve for complex design decision.
- Bachelor's degree or equivalent (minimum 12 years) work experience.
- Experience leading a team in successful delivery of design and development projects in an Agile, Scrum, and Waterfall environment.
- Knowledge of and curiosity about technology and its impact on design solutions.
- Solid understanding of product design, software or digital development, and brand strategy.
- Experience managing complex, multi-discipline projects.
- Strong leadership and interpersonal skills with the ability to work effectively with and manage a wide variety of professional staff.
- Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.
- Knowledge of and experience with applying user-centered design processes.
- Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.
- Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
- Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.
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