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If you love solving challenges and not just studying them, then Accenture Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. You'll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, you'll do so much more than consult.
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Accenture Strategy & Consulting, Utility Industry, Retail Energy and Customer Service Team helps energy providers around the world to reimagine, transform and grow their business and create new value propositions, revenue streams, commercial models and ecosystems. Every day, we work with the largest electric, gas and water utilities to deliver innovative solutions and help them become more efficient, reliable, environmentally friendly and safer places to work. We co-create the future with our clients at Accenture Innovation Hubs around the world and work alongside our clients to bring the future to life in the core of our client's operations. We are the marketplace leader in modernizing the Customer Experience network, delivering next level of connectivity between marketing, operations and technology that goes beyond the commodity. Our utility clients are looking for bold solutions in the era of rapidly changing technology, policy and workforce innovations. Are you the leader who wants to reinvent the Utilities' Customer Experience and empower our clients to create a clean, sustainable and connected world Join a team of industry practitioners with global footprint and local camaraderie. Visit our site to learn more about Accenture Strategy & Consulting Utilities Practice.
A skilled utility industry practitioner who knows how to reinvent Customer Experience in the new digital world. You have experience designing and implementing digital transformation in a functional and/or technical capacity with CRM / Customer Care focus on business process improvement and/or supporting technical solutions (e.g. in the contact center, back office and strategic departments of a retail utility). You identify, target, and organize for intelligent customer and retail growth with new connected energy experiences. In fact, every day you are looking for opportunities to challenge the status quo and you are not satisfied with step change. You are a relentless storyteller, inspiring teams with your vision and new way of thinking. You have a proven track record of assembling diverse, high performing teams that harness people's strength and deliver radical insight. You understand that co-location with clients and teams is critical to innovation and you are ready to partner at client sites.
- Understand client challenges and articulate the value of transformation in terms of business outcomes
- Bring thought leadership on most critical issues Utilities face today, and in the future
- Constantly learn and bring new technologies and innovative solutions to our clients
- Be a role model and a coach for the next generation of Accenture analysts and consultants
- Champion people on your team to succeed professionally and personally
- Foster trusted advisor relationships with clients from strategy to technology; from the C-Suite to the front line; for business and IT
- Integrate business data to discover new insight and enable evidence-based business decisions
- Earn air miles and hotel points with weekly travel to client sites for recharging on epic personal adventures
Here's What You Need:
- Minimum 5 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery
- Minimum 5 years of leading CIS transformation (CRM, SAP ISU)
- Minimum 5 years of experience in a technical advisory or consulting role
- Ability to travel to client location, weekly, typically Monday through Thursday.
- Bachelor's Degree or equivalent
- You improvise and adapt to lead clients and teams through change and ambiguity
- You've gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property
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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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