We Are:
Accenture's SAP practice in the West, and we bring the New to life using design thinking, agile development methodologies, and the latest smart tech for SAP when it comes to automation and AI. We help out clients apply intelligence to set their business apart and make them more proactive, predictive and productive - the power of the intelligent enterprise. Ready to learn as much as you can We put strong emphasis on training our people on S/4HANA and all the new cloud products from SAP, both functionally and technically. You will get the chance to work in our fastest growing and most dynamic region in the west, with a wide range of top clients across all industries. Accenture's regional focus also means you will be part of a regional domain and community, with close relationship with peers and Accenture leadership. It's also nice to know our hard work doesn't go unrecognized. We've got over 70 SAP awards-more than any other partner-and we're the leading business partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, SAP Concur, and more. Visit us here to find out more about Accenture's SAP practice.
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You Are:
A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower Using your know-how, creativity, and analytical powers to solve clients' most complex business problems to help their companies do more. You're as comfortable leading projects and teams as you are diving into the details of workstreams and configuring SAP solutions. Or you specialize in one or the other, our practice covers the functional & process side of SAP as well as the technical development & technical architecture. Additionally, you have the communication and people skills to inspire teams to bring their A-game.
Job Description:
- Experience in design, build, test and deployment of SAP Sales & Service Cloud (Cloud for Customer C4C) and lead-to-opportunity/customer service business process solutions
- Work with the project team, team leaders, project delivery leads, and client stakeholders to create stand-out Accenture Lead to Opportunity and Customer Service offerings powered by SAP C4C
- Proficient in C4C process configurations, offline configurations, code list mappings, Key User Tool and UI Concepts (screen configuration, layouts, business roles)
- Experience working with other CRM technologies with a good functional knowledge of Sales and Service processes
- Develop strong relationships with clients and gain the trust as key advisors
- Ability to do fit-gap analysis on business requirements related to sales and service areas
- Make the business case for the SAP C4C (Sales & Service) technology solution recommended to the client
- Ability to extend the architecture with customizations, extensions and partner ecosystem applications (e.g., MindTouch, SAP Contact Center)
Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.
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Qualifications
Basic Qualifications:
- Minimum 1 full life cycle of C4C Sales and Service implementation
- Minimum of 2 years' experience with configuring SAP C4C Sales & Service process solutions
- Prior experience as a team member of a CRM software related successful project implementation
- Bachelor's degree or equivalent work experience
- You've earned SAP C4C Certification
- Experience with configuring C4C web services and integration. Setting up code list mapping
- You have other SAP C/4HANA or SAP ECC experience
- Bachelor's degree or equivalent (minimum 12 years work experience). If Associate's Degree, must have equivalent minimum 6 year work experience.
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Locations
CA - Los Angeles,CA - Sacramento,CA - San Diego,CA - San Francisco,CA - San Jose,CO - Denver,WA - Seattle