Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry's only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance.
As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need.
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Role description:
- They will be the key owner of the client relationship from contract signature through renewals.
- They will build deep relationships with technology leads, the business influencers, and the client executive team.
-The Client Success Associate Manager will draft and manage a client action plan which includes all opportunities, client needs, enhancements including newly operational vendor relationships, and platform enhancement requests then complete an internal pipeline review with leadership to gauge the status of the relationship, client satisfaction, and probability of renewal.
- They will log and managing all SOWs Day 2 creation, reviews, billing, and invoicing. They manage regular Business Reviews with clients, lead internal Mortgage Cadence Due Diligence QA, and track and report on all contract SLAs.
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Qualifications
Basic qualifications
- Minimum 5 years of client management experience
- Minimum 5 years of residential mortgage experience
- Minimum 5 years LOS delivery experience
Preferred Skills:
- Experience managing complex clients and implementations
- Strong Salesforce, Excel, MS Project, Power Point knowledge
- Experience setting, monitoring and correcting (when needed) all financial and business targets for a team
- Consulting experience in analyzing, understanding and remediating complex, interdependent client difficulties
- Experience balancing revenue goals and client needs
- Experience working and building relationships with Executive stakeholders
- Substantial Mortgage industry experience
- Understanding of Loan Origination Systems
- Strong, proven team leadership track record and skills
- Previous sales experience
- Contract execution, review and creation.
- Excellent communication (written and oral)
As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $83,200 - $134,999 and information on benefits offered is here.
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