Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .
In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.
Want more jobs like this?
Get Software Engineering jobs in San Antonio, TX delivered to your inbox every week.
Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.
The Onboarding Team is responsible for the day to day tasks associated with Insurance client Implementation, Installation & Contracts. Implementation Analyst may be customer facing and their primary responsibility is to coordinate with clients, distribution and other teams with the client. Team responsibilities are to support Onboarding clients up to 500 lives for life products, case installation activities as outlined by the client and support client retained team. This covers notification, good order check, installation, renewal, maintenance and all other relevant steps for case installation. The team will support meeting all internal and client metrics/SLAs as provided by the client and be able to utilize expertise to interact with the client and internal leadership on issues, status readouts, process changes, etc. Will liaise with other teams as required to support the resolutions of requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Key Responsibilities
- Able to transact Insurance Implementation tasks and support complex issues/problems in onboarding a client of up to 500 lives for life products, case installation activities and support client inquires.
- Work with the sales team and account management team to onboard and integrate new clients
- Interprets day-to-day business objectives effectively to support team lead work assignments and priority cases.
- Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency
- Able to learn and be proficient with client's incident management and knowledge management tools, client information systems, and service desk procedures
- Able to utilize industry experience to support client questions, escalations, problem solving and industry questions.
- Support a trusted advisor relationship with key executives, management, and direct service healthcare provides
- Able to understand root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
- Expected to understand and adhere to client Service Level Agreements and department's/product's key performance requirements
- Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings
Read Less
Qualifications
Basic Qualifications
- Minimum 2 years of Customer Service experience
- Minimum 1 year of Project Management experience
- Minimum 1 year of experience using OneNote, Outlook and MS Project
- Able to work between the hours of 7am CDT - 7pm CT
- 1 or more years of Insurance Implementation experience
- Minimum 1 year of experience working with Group insurance products and service offerings, specific to Absence, Paid State Leave, Company Paid Leave and STD (Short Term Disability)
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.