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Insurance Implementation Analyst

San Antonio, TX

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

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Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.

The Onboarding Team is responsible for the day to day tasks associated with Insurance client Implementation, Installation & Contracts. Implementation Analyst may be customer facing and their primary responsibility is to coordinate with clients, distribution and other teams with the client. Team responsibilities are to support Onboarding clients up to 500 lives for life products, case installation activities as outlined by the client and support client retained team. This covers notification, good order check, installation, renewal, maintenance and all other relevant steps for case installation. The team will support meeting all internal and client metrics/SLAs as provided by the client and be able to utilize expertise to interact with the client and internal leadership on issues, status readouts, process changes, etc. Will liaise with other teams as required to support the resolutions of requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

Key Responsibilities
  • Able to transact Insurance Implementation tasks and support complex issues/problems in onboarding a client of up to 500 lives for life products, case installation activities and support client inquires.
  • Work with the sales team and account management team to onboard and integrate new clients
  • Interprets day-to-day business objectives effectively to support team lead work assignments and priority cases.
  • Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency
  • Able to learn and be proficient with client's incident management and knowledge management tools, client information systems, and service desk procedures
  • Able to utilize industry experience to support client questions, escalations, problem solving and industry questions.
  • Support a trusted advisor relationship with key executives, management, and direct service healthcare provides
  • Able to understand root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
  • Expected to understand and adhere to client Service Level Agreements and department's/product's key performance requirements
  • Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings
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Basic Qualifications
  • Minimum 2 years of Customer Service experience
  • Minimum 1 year of Project Management experience
  • Minimum 1 year of experience using OneNote, Outlook and MS Project
  • Able to work between the hours of 7am CDT - 7pm CT
Preferred Qualifications
  • 1 or more years of Insurance Implementation experience
  • Minimum 1 year of experience working with Group insurance products and service offerings, specific to Absence, Paid State Leave, Company Paid Leave and STD (Short Term Disability)
As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $39,000 - $62,299 and information on benefits offered is here.

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Job ID: AccentureInc-R00012513
Employment Type: Other