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Group Insurance Trainer

San Antonio, TX

Group Insurance End to End Trainer

San Antonio, Texas

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

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In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.

This Group Insurance End to End Trainer role will support a large Group Insurance Business contract. This analyst will be responsible for providing training to new joiners for all end to end processes. In addition, this analyst will provide cross training and support, training teams on new processes, policies, new systems, etc. This analyst will be required to:
  • Support multiple teams and train each group on process specific policy, procedures, and contractual requirements within that space
  • Communicate with a variety of constituents with limited guidance and able to learn and transact using the client's systems
  • Work effectively with the team to accomplish training goals, takes actions that respects the needs of others those of the organization
  • Liaise with other teams as required to resolve requests issues in a timely manner
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
  • Support the training process by designing, developing, and deploying the training and performance support materials across multiple processes and teams
  • Support the development of any change management strategy, including communications plan and post deployment support plan and update all relevant training materials and programs
  • Conduct learning sessions and audit as necessary for the application of new processes, tools and systems
  • Liaise with various function groups within the Accenture organization to effectively drive high performance delivery and other similar business initiatives
  • Assist the Delivery Lead in meeting Client business requirements and coordinate accordingly with the affected workforces within or outside the project
  • Create and/or modify business review presentations as needed
    Demonstrate ability to manage multiple priorities and drive projects to closure according to deadlines
  • Demonstrated discretion in interaction with a wide range of external and internal contacts in handling highly sensitive and confidential information
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Basic Qualifications
  • Minimum 2 years in a Training Role with demonstrated experience in virtual and classroom training
  • Minimum 1-year Group Insurance experience
  • Minimum 1-year experience with Microsoft Applications to include: Word, OneNote, Excel, PowerPoint, MS Project, and Visio
Preferred Qualifications
  • Excel Reporting experience to include: Pivot Tables, charts and/or macros
  • Experience in Business Process Services
  • Analytical with problem-solving/cost-effective decision making skills
  • Ability to work under pressure ensuring that timelines are achieved
  • Bachelor s Degree
What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Job ID: AccentureInc-9457395
Employment Type: Other