Group Insurance Quality Auditor
San Antonio, Texas
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In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.
The Group Insurance Quality Analyst for End to End Services for Group Life and Group Disability Insurance is responsible for the following:
- Driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals
- Liaise with other teams as required to resolve requests issues in a timely manner
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
- Review, confirm and report compliance with process procedure requirements, quality certifications and Accenture delivery methodology
- Perform quality inspections, document findings using required audit process procedures
- Ensure quality standards are met by creating error trend analysis and scorecards and proposing immediate action plans
- Act as point of contact for policy procedure updates
- When required, develop and maintain audit processes and ensure compliance with ISO and or quality certifications
- Manages internal and external audit with processes and controls
- Conduct learning sessions and audit as necessary for the application of new processes and tools
- Liaise with various function groups within the Accenture organization to effectively drive high performance delivery and other similar business initiatives
- Assist the Delivery Lead in meeting Client business requirements and coordinate accordingly with the affected workforces within or outside the project
- Create and or modify business review presentations as needed
- Demonstrate ability to manage multiple priorities and drive projects to closure according to deadlines
- Demonstrated discretion in interaction with a wide range of external and internal contacts in handling highly sensitive and confidential information
- Minimum 2 years Quality Assurance experience with knowledge/experience using Quality Assurance software tools
- Minimum 1 year of Group Insurance experience
- Minimum 1 year of Microsoft Applications experience Word, OneNote, Excel (reporting to include Picot Tables, Charts and/or macros), PowerPoint, MS Project, Visio
- Experience in Business Process Services
- Experience in managing multiple processes
- Analytical with problem-solving/cost-effective decision making skills
- Bachelor's Degree
- Must have excellent written and verbal communication skills
- Ability to work under pressure ensuring that timelines are achieved
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