Job Description:

The New York Executive Support Supervisor is accountable for delivery of executive support services for the New York metro location. This includes the following key responsibilities.

• Set strategic direction and vision for Executives Support Services within the New York metro location.
• Provide leadership, direction, development and employee supervision for Executive Support Analysts (including succession planning and people development strategy).
• Define performance metrics and monitor performance against the strategy and revise/update strategies as appropriate.
• Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly.
• Identify and analyze trends of concepts/technologies impacting the Executive Support team members, capabilities and specialties.
• Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy.
• Set and enforce policies and service standards, ensuring appropriate corporate control and local business relevance.
• Ensure the delivery of services is in line with predefined standards.
• Review strategic service model options as appropriate.
• Influence relevant leadership and/or stakeholders to take action in line with the strategic direction of Workplace Solutions.
• Account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management.
• Provide executive support to executives with complex organizational responsibilities. Independently complete assigned non-routine tasks to meet goals and may work in a team environment. Serve as the primary support and act as a liaison between the executives and their organization

Read more of the job description

Read Less

Qualifications

Basic Qualifications:

• 2+ years of customer service experience.

Preferred Qualifications:

• Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)

Professional Skills:

• Critical thinking skills - ability to multi-task.
• Embraces & thrives on change.
• Responsive, flexible, adaptable.
• High level of professionalism.
• Previous experience leading teams and providing supervision.
• Experience executing multiple priorities simultaneously.
• Experience interacting with high level executives.
• Experience maintaining vendor relationships
• Experience with executive support and a base knowledge of office operations and service delivery.
• Strong communication, interpersonal, and problem-solving skills.
• Experience with performance management and developing talent.
• Previous experience with operations/facilities.
• Experience reviewing and procuring vendor contracts.
• Demonstrated leadership in professional setting; either military or civilian
• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $ 56,500-$94,799 and information on benefits offered is here.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.